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Dallas Area Rapid Transit
Keeping Maintenance on Track with Increased Efficiency, Reduced Turnaround Times
Summary
Dallas Area Rapid Transit (DART), a regional transit agency serving Dallas and 12 surrounding cities, implemented the Enigma InService EPC (Electronic Parts Catalog) to provide up-to-date and accurate parts and service information for its maintenance and engineering department. The Enigma solution seamlessly integrates with DART’s existing maintenance management infrastructure and represents a major advance in automation and maintenance productivity.
Challenge: Improve Maintenance Performance and Increase Uptime
DART assets include a fleet of 750 buses, light rail, and non-revenue vehicles; 15 transit centers; over 12,000 bus stops; and 48 miles of light rail track and right-of-way. One of the strategic goals for DART is to improve maintenance execution, which has a direct impact on equipment availability, costs and ridership. But with multiple equipment fleets, and multiple equipment vendors in each fleet, the technical documentation to support the fleet maintenance was often inaccessible, outdated and spread across multiple databases. DART needed an IT solution that would enable the entire maintenance organization—maintenance planners, engineers and technicians—to access updated, accurate parts and service manuals.
Solution: A User-Friendly Electronic Parts Catalog for MRO Technical Documentation Delivery
To support the maintenance of its assets—rolling, linear and facilities—DART selected Enigma InService EPC, a customizable “off-the-shelf” solution that improves the efficiency and quality of fleet maintenance by delivering updated parts catalogs and service documentation to the field and maintenance depot/service bay. Enigma InService EPC is a turnkey solution designed to meet DART’s requirements and specifically configured to meet DART’s sustainability goals.
With InService EPC, all technical documentation related to fleet maintenance is accessible online, which makes it easier for maintenance technicians to identify, locate and order the correct parts and service information for each maintenance task. This maximizes productivity and improves the first-time fix rate (FTFR) which, in turn, maximizes equipment uptime.
The EPC also reduces the time it takes for DART to incorporate service bulletin and catalog updates from its OEMs. When an OEM vendor issues parts or service updates, those updates are quickly and easily reconciled by the technical publications team at DART, who then upload the new information to the Enigma EPC for distribution via the Web or DVD. Furthermore, service technicians can add e-Notes to the documentation, to facilitate knowledge-sharing and best practices within the maintenance organization.
Features
- Enables administrators to generate and automatically distribute parts and service updates
- Provides a user-friendly, “one-stop-shop” for parts and service information delivered by DART part number, OEM part number, product line, model and options
- Streamlines parts identification and ordering processes
- Enables simple or advanced searches according to free text, serial number, part number, description, product type, family and model
- Provides illustrated parts lists, alternative parts and assembly views, with dynamic part information (pricing, location, availability)
- Integrates easily with diagnostic, warranty, maintenance management (CMMS) and ERP systems
- Supports multiple data formats including tables, text, graphics and video
- Supports multi-vendor fleets
- Delivers to on-line, off-line and mobile environments
- Allows users to annotate and red-line parts and illustrations
- Enables on-the-fly creation and viewing of collaborative e-notes for maintenance feedback
Results
- Decreases parts mis-orders
- Improves efficiency in the maintenance depot
- Increases fleet uptime
- Ensures passenger safety
- Reduces unscheduled breakdowns
- Facilitates core tracking
- Maximizes warranty recovery
- Retrieves maintenance compliance records
- Facilitates maintenance campaigns