Dallas Area Rapid Transit (DART), a regional transit agency serving Dallas and 12 surrounding cities, implemented the Enigma InService EPC (Electronic Parts Catalog) to provide up-to-date and accurate parts and service information for its maintenance and engineering department. The Enigma solution seamlessly integrates with DART’s existing maintenance management infrastructure and represents a major advance in automation and maintenance productivity.
DART assets include a fleet of 750 buses, light rail, and non-revenue vehicles; 15 transit centers; over 12,000 bus stops; and 48 miles of light rail track and right-of-way. One of the strategic goals for DART is to improve maintenance execution, which has a direct impact on equipment availability, costs and ridership. But with multiple equipment fleets, and multiple equipment vendors in each fleet, the technical documentation to support the fleet maintenance was often inaccessible, outdated and spread across multiple databases. DART needed an IT solution that would enable the entire maintenance organization—maintenance planners, engineers and technicians—to access updated, accurate parts and service manuals.
To support the maintenance of its assets—rolling, linear and facilities—DART selected Enigma InService EPC, a customizable “off-the-shelf” solution that improves the efficiency and quality of fleet maintenance by delivering updated parts catalogs and service documentation to the field and maintenance depot/service bay. Enigma InService EPC is a turnkey solution designed to meet DART’s requirements and specifically configured to meet DART’s sustainability goals.
With InService EPC, all technical documentation related to fleet maintenance is accessible online, which makes it easier for maintenance technicians to identify, locate and order the correct parts and service information for each maintenance task. This maximizes productivity and improves the first-time fix rate (FTFR) which, in turn, maximizes equipment uptime.
The EPC also reduces the time it takes for DART to incorporate service bulletin and catalog updates from its OEMs. When an OEM vendor issues parts or service updates, those updates are quickly and easily reconciled by the technical publications team at DART, who then upload the new information to the Enigma EPC for distribution via the Web or DVD. Furthermore, service technicians can add e-Notes to the documentation, to facilitate knowledge-sharing and best practices within the maintenance organization.