Korean Air (KAL) is one of Asia's largest airlines, and the world’s largest commercial airline cargo carrier, with a fleet of almost 150 aircraft, operating almost 400 passenger flights per day to 115 cities in 37 countries. KAL now uses a joint solution from Oracle and Enigma that increases efficiency and productivity across the engineering, planning, technical publications and maintenance departments. More than 3,000 field service technicians, maintenance engineers, maintenance planners and technical writers rely on the Enigma-Oracle solution as the single source for all maintenance information.
KAL needed an IT solution that would create a single source for all information related to airframe, engine and component maintenance, including over 100 OEM maintenance manuals and parts catalogs, and all Korean Air maintenance supplements, service bulletins and schematics. The airline manages a mixed fleet of aircraft and engine models, including Airbus A300-600, A330 and A380; Boeing B737-5, B747-400, B747-8 and B777; Bombardier BD-700; Cessna CE525 and CE560; Gulfstream G-IV; Sikorsky S76; Pratt & Whitney PW4000 series and JT9D, GEAE GE90 and CFMI CFM56. KAL also needed to manage service and parts documentation for components and auxiliary power unit (APU) maintenance activities, and plans to support the Boeing 787 when that aircraft is added to its fleet.
Korean Air implemented Enigma 3C® InService MRO, Job Card Generator (JCG) and Revision Manager with the Oracle E-Business Suite and Oracle Complex Maintenance, Repair and Overhaul (cMRO) to facilitate the maintenance of its entire fleet of aircraft. To begin, Korean Air implemented InService MRO and Revision Manager integrated with Oracle® Universal Content Management (for document workflows) and XMetaL (for authoring). This included processing of OEM data, analysis/bursting, editing, reviewing, approving, distribution, and viewing by technicians. Later KAL implemented the Enigma InService Job Card Generator module with Oracle cMRO. KAL uses InService Job Card Generator to automate the production of thousands of task cards each day, which are used by technicians and inspectors to guide maintenance practices and document regulatory compliance.
Oracle cMRO delivers the functionality to manage maintenance operations, from configuration management to scheduling, inventory resource allocation and compliance. The Enigma solutions turn work orders into job cards, provide service, parts and troubleshooting information, capture operational expertise and connect back to Oracle cMRO, which manages and optimizes service execution. By providing engineers, planners and technicians with complete, accurate and timely information, the Enigma-Oracle solution reduces operating costs, accelerates repairs and improves compliance for aviation maintenance and engineering (M&E) operations.
The integration between Oracle E-Business Suite and Enigma in place of Airbus’s AirNav, Boeing’s PMA and multiple other legacy systems introduces a fully-integrated, modern IT environment that meets the specific needs of KAL’s maintenance and engineering department and maintenance shops. At every phase of the maintenance process, both scheduled and unscheduled, the joint solution retains up-to-date aircraft configurations, provides detailed planning and scheduling capabilities, serves as the system of record for all maintenance activities and automates key processes such as job card generation, non-routine maintenance requirements and parts procurement.