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Producing and delivering the critical parts and technical support information that aerospace operators require can be costly and inefficient. Multiple deployment methods are needed to support paper, web, cd/dvd-rom and wireless devices. Publication cycles are lengthy, which means that once information is delivered to the customer updates are ready to be delivered but need to wait for the next publication run. This leaves customers lacking the most current parts and service information and causes inefficiencies in their maintenance operations.
Enigma offers two aerospace manufacturing solutions, both of which deliver product support information such as maintenance manuals, service bulletins, installation updates and illustrated parts catalogs, from different systems and format sources. Both solutions are tied together, intelligently linked and delivered to a network of service providers and operators through the web and/or on cd/dvd-rom. The result is a single, unified application that provides MRO shop service technicians with a "one-stop-shop" for all parts and service information.
The first solution is InService EPC, an out-of-the-box application for the delivery of parts catalog and service information. This online part catalog software package assembles, integrates, and delivers part catalog and service information for both offline (stand alone) and on line usage. InService EPC is based on our proven 3C software platform and can be used as a foundation to add additional custom functionality (such as integrations into diagnostic systems).
The alternative product, for larger implementations, is Enigma 3C for Aerospace, based on the Enigma 3C ® Platform, which provides aerospace manufacturers with a comprehensive, integrated platform for aftermarket service and support. With the 3C platform, aircraft, engine and component manufacturers electronically deliver the technical support information (maintenance manuals, service bulletins, parts catalogs) that drives aftermarket service and purchasing decisions.
Enigma 3C enables OEMs to use one delivery method to deploy service and parts information to the web, cd/dvd-rom, paper and wireless devices, saving time and money. Dynamic updates let manufacturers instantly deliver the most current information to their customers. By delivering instantaneous access to current, accurate product support information manufacturers address the major stumbling block to service and support productivity.
Aircraft maintenance technicians benefit by using a single application, over the web or on cd/dvd-rom, to access dynamic, integrated service and maintenance information that is also tied directly to parts catalogs.
To learn more, read the Goodrich Aerospace case study. |
