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"With the success of our service partners in mind, we determined that Enigma's [Parts & Service Information Solution] was the best choice to meet our dealer's demanding requirements for real-time service information." Lars Kullberg, Director of Technical Service and Car Project Management, Volvo Cars
Nearly half of the profits made in the automotive industry are generated in the aftermarket through parts and services. Automakers recognize the importance of the aftermarket but haven't been able to effectively capture a larger portion of its lucrative profits.
OEMs also incur high costs for producing and delivering parts and service information, such as service manuals and parts catalogs, to their dealers. It's a cumbersome, time-consuming process to gather all of the necessary information and get it out their dealer networks in a timely manner. Often, by the time the dealers receive their manuals and catalogs, updates are ready to be distributed but won't be for weeks or months.
This can harm dealer relationships. Dealers rely on fast, accurate service to maintain customer satisfaction and build loyalty. Working with outdated information will slow down service bay effectiveness and efficiency.
To address these challenges in the automotive industry, Enigma offers two solutions for parts catalog and service information. The first is In-Service EPC, an out-of-the-box application for the delivery of parts catalog and service information. This online catalog software package assembles, integrates, and delivers illustrated part catalog and service information for both offline (stand alone) and online usage. InService EPC is based on our proven 3C software platform and can be used as a foundation to add additional custom functionality (such as integrations into diagnostic systems).
The second solution is Enigma 3C for Automotive Parts and Service Information, based on the Enigma 3C ® Platform.
For manufacturers, Enigma 3C provides a comprehensive, electronic and integrated platform for aftermarket service and support that also ties into diagnostic interfaces and software (firmware) downloads.
The online parts catalog software can be tied directly into the service information and dealer management systems. For dealer networks and independent repair shops, this means that ordering parts from the automaker is made quick and easy, allowing the OEM to capture a larger share of aftermarket profits.
Also, with a highly navigable and searchable "one-stop-shop" of parts and service information mechanics can maintain and repair cars efficiently and accurately helping dealers strengthen customer satisfaction and loyalty.
Enigma 3C ties together service, parts and diagnostics information including service manuals and bulletins, illustrated parts catalogs, menu pricing, software downloads, fault tracing and onboard diagnostics.
It's a "one-stop-shop", accessed over the web or on a cd/dvd-rom, for mechanics to easily find the critical service, parts and diagnostics information they need to effectively perform service and maintenance, decrease workshop service cycle times and deliver fast and accurate price quotes.
Robust search, filter and navigation features enable mechanics to navigate quickly through a wide variety of content. A mechanic is able to search or filter by Vehicle Identification Number (VIN), partial VIN, year, model, symptom, category or keyword.
For example, a mechanic enters an automobile's VIN once, navigates to a specific section (such as engine or brakes) and then seamlessly moves across all relevant information specific to that VIN in that section including manuals, parts catalogs, fault tracing and diagnostics. It's a fast, easy way to get a customized and comprehensive view for service, parts and maintenance specific to the car being serviced.
By integrating an illustrated parts catalog into the service information, parts can be ordered from the OEM directly from the information pertaining to a specific service procedure. This will eliminate any number of human errors associated with parts procurement and lets the mechanic work with the most updated parts information available.
Enigma parts and service Information solutions also tie into dealer management systems (DMS) and other dealer-based back-office systems to provide part prices, inventory status and stock locations. |
