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"[Enigma's Airline MRO Solution] is the only commercial off-the-shelf solution that can properly deliver all of the complex content that our mechanics demand. The key is Enigma's ability to manage the volume and diversity of information required to keep our fleet running smoothly and make it fast and easy for those making repairs to get the specific data they need, at the moment they need it." Rutger Pannekoek, IT Project Manager, KLM Royal Dutch Airlines
Enigma offers five different solutions for aviation maintenance:
- InService Job Card Generator
Automates the creation of configuration-based (serial number/ tail number-effectivity) job cards required for performing heavy, shop and line maintenance.
- InService MRO
Geared towards airlines and MRO shops, it delivers key technical information for performing heavy, line, and shop maintenance for commercial aircraft and engines.
- IBM Technical Document Management and Delivery (TDMD)
Provides immediate visibility into the latest maintenance change notices and helps automate document management and workflow.
- Oracle Complex MRO
Provides maintenance planners and technicians complete, accurate and timely information at every phase of the MRO process.
- Enigma 3C for Aircraft Maintenance (see description below.)
Enigma 3C for Aviation Maintenance
Aircraft operators and third party service providers utilize the Enigma airline MRO software solution, based on the Enigma 3C ® Platform, to provide its mechanics, in a single application, all of the OEM-supplied technical support information needed for MRO operations. This includes maintenance manuals, standard practices manuals, component maintenance manuals, service bulletins, engineering orders and illustrated parts catalogs.
This "aircraft encyclopedia," with dynamic, integrated parts and service information, and links to inventory, order management and other systems, reduces the time aircraft maintenance technicians (AMTs) spend finding critical support information needed to perform maintenance leading to increased maintenance productivity and service capacity.
The Enigma 3C for Airline MRO software solution provides AMTs, in a single application, all of the technical support information needed for efficient, effective service and maintenance.
This electronic "aircraft encyclopedia" includes maintenance manuals, standard practices manuals, component maintenance manuals, service bulletins, technicians' best practices, Customer Originated Changes (COCs), temporary revisions (TRs), engineering orders, illustrated parts catalogs and other types of information that can influence maintenance, service and parts decisions.
- An AMT uses a single sign-on to access the system, enters a tail number and a fault code and is instantly presented only with accurate and relevant information needed to perform maintenance.
- Robust search and navigation tools smoothly guides the AMT through the - potentially gigabytes of - information and allows him to quickly find what's needed to complete his task.
- Updates are made dynamically so the AMT is only working with the most current information available.
- The solution also ties into back office systems such as MRO, ERP, EAM and eCommerce to provide the AMT with a comprehensive view of MRO operations. This is critically important for parts procurement. An AMT can directly link from the maintenance information to parts inventory and ordering systems to easily order or locate necessary parts.
- Operators and service providers also integrate their own content into the OEM-supplied maintenance information including COCs, best practices and policies and procedures.
- AMTs insert their own best practices directly into the information on a particular procedure or part, enhancing "expertise sharing" throughout the service and support team.
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