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| Fore! E-Z-GO Golf Cart Manufacturer Rolls Out Enigma InService EPC |
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Enigma is pleased to announce that E-Z-GO, the largest manufacturer of golf cars in the world, has implemented the Enigma InService EPC (electronic parts catalog) solution to improve dealer satisfaction and increase aftermarket sales.
InService EPC provides all relevant product information—part catalogs, service bulletins, equipment specifications, product collateral, etc.—filtered according to serial number, allowing E-Z-GO parts managers and maintenance technicians to serve customers more efficiently and consistently.
Prior to implementing the Enigma InService EPC solution, E-Z-GO primarily distributed printed catalogs and CDs. The company outsourced a standalone online catalog that did not link to key back-office applications. By providing a comprehensive publication environment where E-Z-GO can assemble their parts, product and service information into an online/ offline (Web/DVD) solution, Enigma has enabled the company to create, update and distribute its dealer support materials without external support. E-Z-GO has over 500 dealers in its dealer network nationwide.
Read more...
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| Webinar: Decreasing Maintenance Turn Times, Increasing Uptime with Enigma/Oracle CMRO |
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Wednesday, December 12
10:00am eastern time
Register here.
Presenters:
Roger Enz, Director of Product Management for Complex MRO, Oracle
John Snow, VP of Marketing and Business Development, Enigma, Inc.
Integrating Enigma with Oracle Complex MRO (CMRO) provides an out-of-the-box solution that reduces operating costs and increases productivity for maintenance and engineering of complex equipment. The combined offering enables maintenance planners and technicians to efficiently schedule, plan and perform service for capital equipment industries like aviation, rail and maritime.
At every phase of the maintenance process, both scheduled and unscheduled, CMRO provides information for troubleshooting, repair and reporting. It features ATA-compliant capabilities, and can deliver maintenance information according to tail number (serial number) for aircraft, engines or any other complex components.
In this 45-minute webinar you’ll learn how CMRO and Enigma help aviation MRO shops:
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Increase maintenance efficiency by 5-10%
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Easily create electronic work orders and job cards with embedded procedures, parts lists and diagrams
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Simplify parts ordering through an illustrated part catalog (IPC) that reflects the current equipment configuration and interacts with inventory and procurement
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View, execute and sign-off a work order wirelessly
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Quickly move your maintenance environment from paper or a legacy environment directly to the web.
Register here.
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| Commentary: 25% of Profits Come from Aftermarket |
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In an article about the aftermarket found on SDCExec.com (October 12, 2007) the authors point out that 25% of the profits in the engineering and manufacturing and hi-tech industries come from aftermarket activities. The article cites research indicating that aftermarket profit margins currently range from 10-50% and are expected to increase over the next five years.
Beyond the obvious call for companies to focus on the aftermarket, one of the things that makes this article interesting is that it also touches on the importance of delivering consistent service, including repair services. As companies move beyond the challenges of optimizing service parts logistics, they discover that the technician’s ability to perform a repair quickly and consistently has a huge impact on first-time-fix rates and customer satisfaction.
Many companies don’t know if botched repairs are the result of wrong parts or lack of knowledge. Fortunately, Enigma’s customers have found a way to help every technician perform like a pro.
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| In This Issue |
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E-Z-GO Rolls out Enigma InService EPC
December 12 Webinar: Oracle CMRO
Commentary: 25% of Profits Come from Aftermarket
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