The Service Bulletin is Enigma's monthly e-newsletter that highlights the news and developments surrounding aftermarket sales and support in MRO, dealer networks, callcenters and field service.
By delivering the latest analyst reports and industry press coverage alongside informative business case studies from industry leaders, The Service Bulletin is an essential resource to those involved in aftermarket sales and support, customer service and information technology.
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June 2008 KLM Selects Enigma Revision Manager
• KLM Chooses Enigma Revision Manager
• June 26 Webinar: Reduce the Cost of Creating, Publishing and Distributing your Parts Catalog
• Uptime Blog Update: Lean, Six Sigma and the Service Bay, Part II
• Enigma to Exhibit at MRO Asia
May 2008 Satyam Partners With Enigma
• Leading Systems Integrator Partners with Enigma
• Webinar: Increase Sales and Profits in Your Aftermarket Division
• Uptime Blog Update: Airlines Grounded in Reality
• Aviation Maintenance Magazine article on The Myth of Sisyphus and MRO Software Tools
• Enigma Europe Director Speaks at Airline and Aerospace MRO and Operations IT Conference
March 2008 Korean Air Selects Enigma Solution and Oracle® Applications for Aircraft Fleet Maintenance
• Korean Air Selects Enigma Solution and Oracle® Applications for Aircraft Fleet Maintenance
• March 27 Webinar: Streamling MRO with Enigma and IBM Maximo
• Nordic Aftermarket Strategies Forum: April 22-23
• Update on the Uptime Blog: Lean, Six Sigma and the Service Bay
February 2008 Enigma and IBM Maximo - A Powerful Combination
• IBM Maximo/Enigma Recorded Webinar
• March 6 Webinar: Build the Ideal Parts Catalog: Integrate with Back-Office Systems
• New Fact Sheet on the InService JCG Application
• Update on the Uptime Blog: Thoughts on Airbus and Boeing
January 2008 Blogging About Uptime
• Uptime Blog Debuts
• New Fact Sheet on the InService EPC Application
• January 24 webinar: Building the Complete Dealer Support System
December 2007 Decreasing Maintenance Turn Times, Increasing Uptime with Enigma/Oracle CMRO
• December 12 webinar: Decreasing Maintenance Turn Times, Increasing Uptime with Enigma/Oracle CMRO
• Commentary: 25% of Profits come from the Aftermarket
September 2007 Enabling Consistency and Efficiency in Maintenance
• September 26 webinar: Creating the Complete Dealer Support System
• Commentary: Enabling Consistency and Efficiency in Maintenance
• Upcoming Conferences: MRO Asia, MEMA M|IS Council, and ATA e-Business Forum
July 2007 Enigma named to Supply and Demand Chain Executive Top 100
• Enigma Named to Supply Chain & Demand Executive Top 100
• July 25 Webinar: Automating Job Card Generation
• Commentary: The Importance of Lean and Six Sigma to MRO
June 2007 See What's New in Revised Documents
• Enigma Releases Revision Manager Module
• June 28 Webinar: Ford North America's Electronic Parts Catalog
• Commentary: What's Holding Back Service Growth?
May 2007 MTC Technologies Makes Enigma First
• Enigma Selected as Subcontractor for MTC FIRST Program
• Commentary on The Last Mile
• May 17 Webinar: Introduction to the Enigma InService Job Card Generator
• May 31 Webinar: Reducing the Cost of Generating and Distributing your Parts Catalog
March 2007 Hansen, Enigma Form Partnership and Offer Joint Solution
• Hansen Information Technologies and Enigma Form Partnership and Offer Joint Solution
• Reducing "No Fault Found" Maintenance Events
• April 12 Webinar: Decreasing Maintenance Turn Times with Oracle CMRO
• April 19 Webinar: Managing Parts Catalogs in Real-Time
February 2007 Hiddden Treasure Under the Hood
• News Clip: Supply Chain & Demand Executive
• Enigma 3C V8 Earns IBM ServerProven Designation
• February 15 Webinar: Reduce the Cost of Generating and Distributing Parts Catalogs
• March 7 Webinar: Automating Job Cards---a Fast Way to Improve Maintenance Efficiency
January 2007 Iberia Airlines Automates Maintenance Workflow
• Press Release: Iberia Airlines Automates Maintenance Workflow
• January 17 Webinar: Improve Parts Sales and Catalog Distribution with InService EPC
• January 30 Webinar: Cut the Cost of Generating Job Cards
December 2006 Enigma Announces S1000D Compliance
• Press Release: Enigma Announces Compliance with S1000D Technical Documentation Standard
• January 17 Webinar: Improve Parts Sales and Catalog Distribution with InService EPC
• Happy Holidays from Enigma
November 2006 New White Paper: Case Studies in Electronic Parts Catalogs
• New White Paper: Case Studies in Electronic Parts Catalogs
• November 29 Webinar: Not Your Average Parts Catalog
• December 12 Webinar: Introduction to the InService Job Card Generator
• The Importance of Proper Documentation
October 2006 Enigma Launches Job Card Generator Product for Aviation and
Complex Equipment Maintenance
• Enigma Launches Job Card Generator Product for Aviation and Complex Equipment Maintenance
• New Case Study: Ford of Europe Builds Electronic Parts Catalog
• IDC Analyst Comments on Joint IBM/Enigma Solution for Aviation
September 2006 Enigma and IBM Announce Joint Solution for Aviation Maintenance
• Enigma and IBM Announce Joint Solution for Aviation Maintenance
• New White Paper: An Integrated Maintenance Logistics Solution for Defense
• Webinar: An Intro to InService EPC
August 2006 Enigma Named to Supply Chain and Demand Executive Top 100
• Enigma Named to Supply Chain and Demand ExecutiveTop 100
• Aviation Week Overhaul and Maintenance Highlights InService MRO
• Aberdeen Group to Host CSO Summit
July 2006 Enigma Wins MITX Award for Best Customer Relationship Application
• Enigma Wins MITX Award for Best Customer Relationship Application
• Enigma Partners with Oracle to Integrate with Oracle Complex MRO
• IT Plays Increasing Role in Aircraft Maintenance
March 2006 Research Supports Optimizing Maintenance Operations
• Research Supports the Importance of Optimizing Maintenance Operations
• Enigma Launches InService MRO for Airline and Aviation Maintenance
• Improve Revenues - Move Parts and Service Information Online
February 2006 Enigma Launches New Release of the Enigma 3C V8 Platform
• Enigma Launches New Release of the Enigma 3C V8 Platform
• Bobcat Improves Aftermarket Efficiency with Enigma
• Ford Motor Company Launches "Ford Catalog Advantage" Solution at NADA
January 2006 Enigma Partners with Ford and Clifford Thames
• Enigma Partners with Ford and Clifford Thames
• Goodrich uses Enigma and is named "Manufacturing All-Star"
• The Aftermarket Strategy
November 2005 Enigma joins ISS in Army's Stryker contract
• Enigma joins ISS in Army's Stryker contract
• Challenges Face Commercial Airline MRO
• The Integrated Service Bay: How OEMs Build Dealer Support and Competitive Advantage
October 2005 Ford Europe rolls out Enigma based electronic parts catalog in over 40 countries
• Ford Europe rolls out Enigma based electronic parts catalog in over 40 countries
• The Emergence of the ‘Chief Service Officer’
• Service as a profit center
September 2005 Bobcat goes live with Enigma for new global aftermarket parts, service, and labor information system
• Bobcat goes live with Enigma for new global aftermarket parts, service, and labor information system
• IBM and Enigma create partnership to help deliver on-demand business solutions
• IDC Report: Manufacturing Insights Theory and Practice
August 2005 Volvo Rolls Out Enigma-Based System Allowing Mechanics Around the World Direct Access to Latest Parts, Pricing and Repair Information
• Volvo Rolls Out Enigma-Based System Allowing Mechanics Around the World Direct Access to Latest Parts, Pricing and Repair Information
• The Enigma SAP Partnership: Benefits of A Fully Integrated MRO Environment
• The Future of Automotive Service
July 2005 Collaboration Between Technicians and Manufacturers Streamlines Service and Product Development
• Collaboration Between Technicians and Manufacturers Streamlines Service and Product Development
• Enigma Enters Into Agreement with Ford Motor Companyy
• Enigma In Action
June 2005 Aberdeen Group Shares Results of Field Service Optimization Report
• Aberdeen Group Shares Results of Field Service Optimization Report
• Military Integrates COTS technology
• Wireless Devices Are Becoming Pervasive in Airline Maintenance
April 2005 Integrated Service & Support - How to Build a Competitive Advantage
• How OEMs Build Dealer Support and Competitive Advantage
• Extending the Enterprise to MRO and Field Service
• Integrated Logistics Application On Display at AUSA Show
• Cutting the Costs of Military Aircraft MRO
March 2005 Untapped Service Resources Squander Profits
• Untapped Service Resources Squanders Profits
• Managing Service Chain Performance for Competitive Advantage
• High-Tech Service and Parts Opportunity in the Auto Industry
February 2005 Enigma 3C ® Integrates with SAP Netweaver TM to Improve Service Productivity
• Enigma 3C Platform Integration Certified as Powered by SAP Netweaver
• Active Documents Mean Better Productivity
• New Machines, Old Problems: Service Frustration
January 2005 Maintaining Equipment Through Integrated Logisitics and Support
• National Guard to Improve Maintenance of Combat Vehicles
• Misordered Parts Cost Money and Customers
• Airlines Spending Money on IT
December 2004 Powering DaimlerChrysler's Parts and Service Application
• Powering DaimlerChrysler's Parts and Service Application
• Delivering Electronic Content to Technicians
• Aftermarket Business Challenges
November 2004 Buy or Build a Content Delivery System
• Buy or Build a Content Delivery System
• IBM Integrates Enigma 3C into Dealer Portal
• Integrated IETMs in the Field
October 2004 Improving Field Maintenance for the US Army
• US Army Improves Field Maintenance with Integrated Logistics and Support Application
• Improving Maintenance Support: Delivering Technical Content for Competitive Advantage
• Service & Support: At the Heart of the Demand-Driven Supply Network
• Field Service Optimization Webinar
September 2004 Delivering Real-Time Information to the Field
• United to Deliver Real-Time MRO Information to Technicians Worldwide
• Mobile Solutions Drive Operational Efficiencies, Profitability and Customer Satisfaction
• Volvo Case Study: Global, Integrated Aftersales Support Solution
August 2004 Using Unique Solutions to Boost Service Results
• KLM Royal Dutch Airlines Boosts Maintenance Productivity
• From PDM to Catalog - Goodrich Uniquely Serves its Customers
• Pay Attention to Field Service...Or Else
July 2004 Goodrich Cuts Costs, Improves Service by Automating IPCs
• Goodrich Cuts Costs, Improves Customer Service by Automating IPCs
• The Field Service Optimization Benchmark Report
• Capture and Share Best Practices for Operational and Financial Benefits
June 2004 Solutions to Deliver Superior Customer Service
• How to Take Advantage of MRO's Upswing
• Improving Service Meets Customers' Primary Concern
• Gaining Efficiencies in Customer Support
May 2004 Bobcat Increases Efficiency and Productivity of Dealers
• Bobcat Streamlines Service and Support for its Dealer Network
• IT Resources Aimed at Optimizing Aftermarket Sales and Support
• Enigma Makes Headlines With Latest Release of 3C Platform
April 2004 Three Critical Steps Needed to Meet Your Services Revenue Goals
• Speed Deployment, Lower TCO with Release 2 of Version 8
• How to Boost Service Business by 80% in 3 Steps
• Modernizing Aircraft Maintenance
March 2004 Gaining the Edge in Aftermarket Sales and Service
• Effective ECM Boosts Customer Support Initiatives
• Gaining the Edge in Customer Satisfaction
• Delivering Next Generation IETMs to Improve Systems Readiness
• Following the "3 Cs" to a Profitable Aftermarket
February 2004 Growing Service Revenues in an Evolving Aftermarket Landscape
• How to Grow Your Services Revenues
• The Care and Feeding of Loyal Customers
• 2004 Agenda: Focus on Service Business Optimization
• Japan Airlines: Maximizing Aircraft Uptime & Reliability
January 2004 Service & Support Software - Boosting Profits, Cutting Costs
• Clicking with Service and Maintenance Software
• Saving Money with Customer Self-Service
• The MRO Solution for Airlines
• Automate Collection & Distribution of Best Practices |
