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Enigma and SAP solutions integrate Enigma's 3C Platform with SAP e-business systems for the sell-side and capital equipment maintenance, including:
Enigma is also SAP-certified for XML Open Catalog Interface (OCI) integration.
Enigma and SAP's Industry Business Sector for Discrete Manufacturing jointly developed a range of integrated aftermarket service and support solutions.
Sell-Side Solutions for Capital Equipment Manufacturers
- Increase spare parts sales and post-sales services revenue
- Improve customer satisfaction and retention
Within the e-business portal, customers can access illustrated parts catalogs that are displayed next to parts lists containing up-to-date pricing and availability data retrieved from SAP R/3 or mySAP CRM Internet Sales. Parts lists/illustrations also link directly to rich, dynamic maintenance content.
Sophisticated search and navigation capabilities help field service teams and channel partners quickly and easily locate the information they need for maintenance or parts ordering. They can also automatically order the parts they need via shopping lists that are then sent directly to procurement for processing.
As customers and service partners are now able access critical product information and check order statuses on their own, this solution leads to a sharp reduction in incoming customer support calls leading to significantly reduced costs.
Maintenance Solutions for Manufacturers and Operators
- Increase equipment uptime and maintenance productivity
- Decrease repair turnaround times
This aftermarket platform integrates the complex techincal support content delivered through Enigma's information delivery solutions into mySAP CRM Field Service, Customer Support or Aerospace & Defense MRO solutions. The application leads to improved field service efficiency and increased maintenance operations profitability by incorporating all of the information needed to make service and parts decisions into maintenance and repair procedures.
Product support information such as maintenance manuals, technical bulletins and illustrated parts catalogs are launched directly from mySAP field service and maintenance applications. SAP transactional processes, such as spare parts ordering via mySAP Internet Sales or Enterprise Buyer, can also be automatically activated from various locations within the Enigma-delivered service and parts information.
When a mechanic or technician in a power generation facility, for example, accesses service information to complete a maintenance procedure, he is also able to order required parts to complete the procedure directly from an illustrated parts catalog that is tied into the service information. By adding parts to a shopping cart, a procurement transaction is automatically triggered in mySAP Enterprise Buyer for an inventory availability check. |
