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Features
Built on an open, Java 2 Enterprise Edition (J2EE) n-tier based architecture
Based upon a state-of-the-art, web-based, n-tier deployment architecture that separates the product's presentation, business logic and data layer
Delivers instantaneous access to accurate technical information, dynamic visibility into inventory levels and collaboration around best practices
Allows incorporation of best practices within the product information and sharing of this knowledge with other mechanics and the OEM
Allows the manufacturer to dynamically update the previously deployed product information with maintenance revisions and service bulletins and to reach out and receive feedback from their customers
A single deployment can deliver to multiple devices including Web, wireless, cd/dvd-rom and paper
Benefits
Integrates the service and support organizations with all other departments in a company
Performance will never be limited; ensures incorporation with existing business processes and workflows
Improves critical maintenance and repair decisions
Helps to quickly move a piece of equipment out of the maintenance depot and back into action
Boosts customer satisfaction by providing operators, dealers and service partners with personalized support and point-and-click access to parts and procedures
Eliminates the cost of supporting multiple delivery formats; gives incredible flexibility to the end-user |
