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Increasing Semiconductor Tool Uptime by Improving Field Service
To increase semiconductor tool uptime, field service engineers need relevant, accurate parts and maintenance information—especially in the clean room when they are likely to be disconnected from the internet. Spending too much time to identify the correct parts lists and service information per a specific tool ID can result in serious consequences on the line. To deliver the level of service expected from a premium maintenance contract, a field service engineer must demonstrate daily that he or she can maintain tools better than anyone else. Field engineers require up-to-date bills of materials, assemblies and illustrations, maintenance and troubleshooting information even when they’re performing service offline and, very importantly, they need to protect their intellectual property.
More Offline. More Uptime
Enigma’s answer is InService® EPC, a portable, out-of-the-box software application that provides all of the parts and maintenance information a field service engineer needs to improve semiconductor tool uptime availability for his or her customer. InService EPC automates the process of publishing, delivering and updating the as-shipped (or as-maintained) BOM, assemblies and service information to the field service engineer’s fingertips in a coherent technical library—offline or online. InService EPC aggregates all parts and service information—regardless of authoring format or location—into a single application and creates intelligent links between relevant pieces of content. The field service engineer can avoid outside phone support to solve low level issues such as identifying a part or an assembly. They no longer need to leave the clean room to research a complex maintenance issue. What would be the dollar value to you and to your fab customer if your field service engineers de-gowned just one less time during an eight-hour shift?
InService EPC Features
- Delivers all technical content to any field service or customer support environment, offline or online, to deliver more uptime to customers
- Offline access to parts lists, assemblies, illustrations, service information and BKMs makes field service engineers self-sufficient even in a clean room environment
- Incremental updates can be quickly downloaded to the field engineer’s laptop before their shift and synched with master content before entering the clean room so that maintenance is performed with the latest parts and service information
- Field service engineers perform a single search, across ALL content, to quickly find the information necessary to complete their maintenance and get the tool back online
- Field service engineers can filter parts lists and service information by a specific tool ID number—they only see information that’s relevant to that tool
- Protects intellectual property via data encryption and access control—offline or online!
- Enigma indexes PDF content, making it easy to search and retrieve results on all the content quickly and efficiently—no need to search individual PDF files
- Integrates with ERP and order management systems
- Synchronizes offline technician data (such as a part shopping cart) to the WEB for order submission
- Streamlines preprocessing of PDF tables for search and synchronization with parts lists
Enigma InService EPC protects intellectual property, decreases mean time to repair (MTTR), improves field service productivity, and increases equipment uptime/availability. For more benefits, click here.