To increase semiconductor tool uptime, field service engineers need relevant, accurate parts and maintenance information—especially in the clean room when they are likely to be disconnected from the internet. Spending too much time to identify the correct parts lists and service information per a specific tool ID can result in serious consequences on the line. To deliver the level of service expected from a premium maintenance contract, a field service engineer must demonstrate daily that he or she can maintain tools better than anyone else. Field engineers require up-to-date bills of materials, assemblies and illustrations, maintenance and troubleshooting information even when they’re performing service offline and, very importantly, they need to protect their intellectual property.
Enigma’s answer is InService® EPC, a portable, out-of-the-box software application that provides all of the parts and maintenance information a field service engineer needs to improve semiconductor tool uptime availability for his or her customer. InService EPC automates the process of publishing, delivering and updating the as-shipped (or as-maintained) BOM, assemblies and service information to the field service engineer’s fingertips in a coherent technical library—offline or online. InService EPC aggregates all parts and service information—regardless of authoring format or location—into a single application and creates intelligent links between relevant pieces of content. The field service engineer can avoid outside phone support to solve low level issues such as identifying a part or an assembly. They no longer need to leave the clean room to research a complex maintenance issue. What would be the dollar value to you and to your fab customer if your field service engineers de-gowned just one less time during an eight-hour shift?
Enigma InService EPC protects intellectual property, decreases mean time to repair (MTTR), improves field service productivity, and increases equipment uptime/availability. For more benefits, click here.