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The Problems
The process of publishing and distributing updated parts and service information to a vast array of global customers can be a costly and inefficient process, especially if it is outsourced to a third party. Multiple deployment methods are needed to support each format: paper, web, CD/DVD and wireless devices. Catalog updates, whether new part numbers, service bulletins, supercession updates or collateral, often take too much time to be processed and released to the field. Revisions can take several weeks to be distributed, even on the web, meaning that customers are forced to rely on out-of-date information. Costs keep rising as OEMs often pay an annual fee to the outsourcing vendor and an additional fee for every change, based on the amount of content being added/ modified. Add in the distribution costs, and updates to the field can get very expensive.
The second problem is that customers can often buy the parts they need from a variety of vendors, and they will buy from whichever company provides the best customer support, most accurate information and easiest process. The key to driving aftermarket sales is to make it easy for customers to identify and order the right parts. Most OEMs have captured only a small share of their potential aftermarket because they haven’t implemented the technology that makes business transactions fast and accurate.
The Solution
To answer this challenge, Enigma offers InService EPC, an out-of-the-box application for the publication and distribution of parts catalogs and service information. InService EPC assembles, integrates, and delivers comprehensive illustrated part catalogs—including maintenance manuals, service bulletins, training videos, product collateral, installation instructions, assembly illustrations and schematics—for both offline (stand-alone) and online usage. The result is a single, unified application that provides field technicians and parts managers with a "one-stop-shop" for all parts and service information.
The parts catalog software can be tied directly into key applications such as enterprise resource planning (ERP), maintenance planning, order processing, diagnostic, warranty and parts inventory systems, software downloads, fault tracing and onboard diagnostics. For airlines and MROs, this means that ordering parts from the manufacturer is made quick and easy, allowing the OEM to capture a larger share of aftermarket profits.
Enigma's InService EPC application
1. Reduces the cost of creating and distributing parts catalogs
2. Makes it easier for customers to find and order OEM parts.
To learn more, read the Goodrich Aerospace case study. |
