For aerospace manufacturers (OEMs), the process of publishing and distributing parts and service information to customers throughout the world can be expensive and time consuming. As a result, many OEMs outsource portions of this process to a third party. Multiple deployment methods are needed to support various customer environments: paper, web, CD/DVD (offline) and tablets/mobile devices. Service and parts updates, whether new part numbers, service bulletins, or modified procedures often take too much time to be processed and released to the field. Revisions can take several weeks to be distributed, even on the web, meaning that customers are forced to rely on out-of-date information.
Costs keep rising as OEMs often pay an annual fee to the outsourcing vendor and additional fees for every change (based on the amount of content being added/ modified). If technical documentation is managed/published from in-house, the process carries other costs to coordinate complete service and parts information with relevant effectivity. Add-in the distribution costs, and updates to the field can get very expensive.
An additional problem is that customers can often buy the parts they need from a variety of vendors, and they often buy from whichever company provides the best customer support, most accurate information and easiest procurement process. To drive aftermarket sales it is important to make it easy for customers to identify and order the right parts. If OEMs haven’t implemented technology that makes business transactions fast and accurate they aren’t realizing the full potential of their aftermarket.
To answer this challenge, Enigma offers two products: InService EPC and InService MRO. InService EPC is an out-of-the-box application for the publication and distribution of parts catalogs and service information (in PDF format). InService MRO extends the capabilities of InService EPC to include SGML and XML data as well as iSpec 2200 and S1000D support. Both products assemble, integrate, and deliver comprehensive maintenance solutions—including part catalogs, maintenance manuals, service bulletins, fault-isolation and troubleshooting, 3D models, installation instructions, assembly illustrations and schematics, training videos and product collateral —for both offline (stand-alone) and online usage. The result is a single, unified application that provides maintenance engineers, field technicians and parts managers with a "one-stop shop" for all parts and service information.
InService MRO and EPC can be tied directly into key applications such as enterprise resource planning (ERP), maintenance planning, order processing, diagnostic, warranty and parts inventory systems, component software downloads, fault tracing and onboard diagnostics. For airlines, MROs and defense agencies, this means that ordering parts from the manufacturer is made quick and easy, ensuring proper parts are installed. For OEMs, this means reduced cost for logistics and customer support and the opportunity to capture a larger share of aftermarket profits.
Enigma InService MRO and InService EPC reduce the cost of creating and distributing parts catalogs and service information, and make it easier for customers to find and order OEM parts.
To learn more, read the Goodrich Aerospace case study.