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"With Enigma's solution, we have complete control over our catalog production process, so we can issue updates on our schedule and without the substantial, recurring costs that come with an outsourced provider."
Dave Lewis, Manager of Technical Publications for Aftermarket Technical Services, Goodrich
Enigma’s InService EPC application allows aerospace manufacturers to quickly and cost-effectively deliver critical product support information to their customers.
Features
- Open architecture enables integration with back-office applications such as order management, warranty, diagnostics, inventory and ERP systems
- Streamlines parts ordering process for maintenance technicians and parts managers by integrating shopping carts, lists and e-commerce systems for automated procurement from the OEM
- Administrator tools automatically update and distribute parts and service revisions
- Supports multiple data types including tables, text, graphics and video and multiple authoring formats (XML, SGML, Word, PDF, etc.)
- Provides complete sales and service information delivered by serial number, product line, model and options
- Illustrated parts catalog displays parts list and assembly illustration together with detailed part cards, including price, cost, quantity in stock, quantity on order and warehouse location (BIN)
- Supports DVD, Web/online, wireless and print distribution packages, with incremental updates of technical information
- Enables simple or advanced searches according to free text, serial number, part number, description, product type, family and model
- Provides service technicians with additional information such as, maintenance notes, alternative parts and best practices
- Bookmarks and history to resume previous model, assembly and serial number filtering.
Benefits
- Allows OEMs to capture a larger share of aftermarket revenues
- Eliminates the need for an outsourced catalog provider
- Streamlines the creation and publication of the parts catalog
- Reduces catalog printing and shipping costs by delivering the catalog to the web
- Provides all product content - parts, service, specs, bulletins, collateral, etc. - and filters it according to serial number, VIN and/or configuration
- Distributes catalogs via the web, wireless, paper, DVD and CD, with incremental updates
- Allows OEMs to improve accuracy and revision schedule for all parts-related information
- Simplifies the parts procurement process and reduces parts mis-orders
- Ensures that maintenance technicians are working with only the most current information available.
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