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Benefits
"With Enigma's solution, we have complete control over our catalog production process, so we can issue updates on our schedule and without the substantial, recurring costs that come with an outsourced provider."
Dave Lewis, Manager of Technical Publications for Aftermarket Technical Services, Goodrich
The Enigma Aerospace Field Service Solution allows manufacturers to quickly and cost-effectively deliver critical product support information to their customers.
- COTS (Commercial Off The Shelf) software
- Integrates with Tech Pubs, Engineering, PLM, PDM, ERP and other systems and repositories to pull together and integrate the volumes of technical support information - regardless of authoring format.
- Creates intelligent links between relevant pieces of information; the "product support encyclopedia" is deployed to the web, cd/dvd-rom, wireless devices and paper in a single process.
- Dynamically updates this encyclopedia, ensuring aircraft maintenance technicians are working with only the most current information available.
- Tie into spare parts ordering systems, enabling maintenance technicians to order parts directly from the OEM, not a third party supplier.
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