Benefits
"Our collaboration with Enigma will enable Volvo Cars dealers to provide more efficient service and support, ensuring that our customers quickly get their vehicles out of the shop and back on the road." Lars Kullberg, Director of Technical Service and Car Project Management, Volvo Cars
- Automakers increase profitable aftermarket part sales by integrating parts catalogs into the service information, allowing dealers to quickly and easily order parts directly from the OEM and not a third party supplier.
- Parts and service information is now distributed to a dealer network at a fraction of the time and cost it takes to produce and send paper manuals or even static, electronic documents.
- Updates are made dynamically, eliminating the lag time between when new information is available and when it is delivered to the dealers.
- Automakers strengthen their dealer relationships by providing quick and easy access into the latest maintenance, spare parts and service information.
- With service, parts and diagnostics information integrated in a "one-stop-shop," dealers are able to bolster customer satisfaction and loyalty by providing accurate diagnostics and work quotes, shorter workshop service cycle times and more effective service and maintenance, thus ensuring that cars are fixed right the first time.
- As first-time fix rates increase, fewer cars are returned to the service shop for recurring problems, further building customer satisfaction.
- By reducing the time spent finding the right parts and service information, mechanics have more time to perform actual service and maintenance, moving cars out of the service bay quickly so a dealer can actually service more automobiles with the same workforce.
Read how Ford and Volvo use Enigma for a more profitable aftermarket. |
