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"Because of the importance Ingersoll-Rand places on aftermarket sales, service and support efforts, we had been looking for a comprehensive solution that would help our dealers improve this critical part of the business and also integrate directly with our existing business infrastructure." John Stout, Vice President of IT, Ingersoll-Rand
The problem
Delivering parts and service information to a dealer network is costly and inefficient. But aftermarket sales and service is a profitable business and if done right also builds customer satisfaction and loyalty. Equipment manufacturers need to reduce the costs - whether producing and distributing this information with in-house resources or by using an outsourced provider - and delays - 3-6 months for updated content to reach dealers - of aftermarket service and support. Resolving these challenges leads to increased parts sales and stronger service productivity.
The solutions
Enigma offers two parts catalog & service information solutions. The first is In-Service EPC, an out-of-the-box application for the delivery of parts catalog and service information. This online catalog software package assembles, integrates, and delivers illustrated part catalog and service information for both offline (stand alone) and on line usage. InService EPC is based on our proven 3C software platform and can be used as a foundation to add additional custom functionality (such as integrations into diagnostic systems).
The other product is Enigma 3C for Heavy Equipment Maintenance, based on the Enigma 3C ® Platform. Enigma 3C provides the manufacturers of construction and agricultural equipment a comprehensive, integrated platform for aftermarket service and support. Product support information, such as maintenance manuals, service bulletins, installation updates and illustrated parts catalogs, from different systems and format sources, is tied together, intelligently linked and delivered to a dealer network through the web and/or on cd/dvd. The result is a single, unified application that provides a dealer's mechanics with a "one-stop-shop" for all parts and service information.
Read how Bobcat and Ingersoll Rand use Enigma's parts and service solutions. |
