Heavy Equipment Parts Catalog Software Benefits

“Enigma was the best solution available with a comprehensive suite of functionality aimed at driving service and support efficiency and reinforcing the relationship we have with our dealers. Enigma delivers more than just an electronic parts catalog (EPC) or service manual. Enigma provides a complete aftermarket platform that will increase quality, productivity and profits in our aftermarket.” ---Rich Goldsbury, VP Marketing Services, Bobcat

InService EPC provides an in-house environment to publish, distribute and update service and maintenance information such as technical manuals, service bulletins, illustrated parts catalogs and installation updates. Information in varied formats and databases is intelligently linked and delivered to ensure that dealers and distributors have access to the most up-to-date product, service and repair information.
The parts catalog software can be tied directly into key applications such as dealer management systems, enterprise resource planning (ERP), maintenance planning, order processing, diagnostic, warranty and parts inventory systems, menu pricing, software downloads, fault tracing and onboard diagnostics. For dealers and independent repair shops, this means that ordering parts from the OEM is made quick and easy, allowing both dealer and OEM to capture a larger share of aftermarket profits.

Enigma InService EPC offers the following benefits:

• Allows OEMs to capture a larger share of aftermarket revenues
• Eliminates the need for an outsourced catalog provider
• Streamlines the creation and publication of your company's parts catalog
• Reduces catalog printing and shipping costs by delivering the catalog to the web 
• Provides all product content—parts, service, specs, bulletins, collateral, etc.—and filter it according to serial number, VIN and/or configuration
• Distributes your catalog via the web, paper, DVD and wireless; incrementally update DVDs
• Synchronizes OEM part web sites with local dealer sites (allowing DVDs to be eliminated)
• Allows the OEM to control updates and assure accuracy for all parts-related information
• Simplifies the procurement process and reduces parts mis-orders.