Simplifying Support of Complex Equipment;
Solutions for Parts and Service Information
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Industries
- Aerospace Manufacturing
- Automotive
- Aviation
- Defense
- Heavy Equipment
- Medical Equipment
- Oil and Gas
- Rail and Transit
Increasing Efficiency for Medical Equipment Field Service
Equipment manufacturers (OEMs) in the medical equipment industry need to quickly and accurately publish and distribute service and parts information to support their customers and field service engineers. If equipment operators and field service engineers don’t have instant access to accurate parts and service information, they are likely to 1) order the wrong parts or perform the wrong service; 2) spend too much time searching for the correct service information and part numbers; 3) order multiple (different) parts, hoping that one of them will work (and ship the rest back to the OEM/warehouse).
Enigma solves this problem with Enigma InService EPC, an out-of-the-box software application that automates the process of publishing and delivering OEM product, parts and service information to customers and field service teams and simplifies the process of parts identification and ordering.
Enigma InService EPC delivers accurate service and parts information to medical equipment operators and field service engineers. Dynamic updates enable manufacturers to instantly revise information such as maintenance manuals, service bulletins, schematics and parts catalogs, making it easier for field service engineers to perform repairs.
InService EPC delivers service and parts information to the Web, DVD, paper and wireless/mobile devices. It assembles, integrates, and delivers parts and service information for both offline (stand alone) and online usage.
InService EPC Features
- Delivers service and parts information—maintenance manuals, service bulletins, schematics and parts catalogs—via the Web, DVD (standalone/disconnected), wireless, and paper
- Offers dynamic, incremental updates of service information to eliminate recurring DVD shipments and outsourcing fees
- Provides high-speed search across PDF repositories with results that open the relevant page
- Filters technical information by serial number or equipment configuration for content relevance
- Integrates with ERP and order management systems
- Synchronizes offline technician data (such as a part shopping cart) with ERP systems
Enigma’s EPC software can be extended to integrate with key applications such as maintenance planning, order processing, diagnostic, warranty and parts inventory systems, menu pricing, software downloads, fault tracing and onboard diagnostics. For more information, contact us.
Visit Enigma at Field Service 2012 to see our solutions for optimizing field service operations and increasing technician productivity.
The conference will offer a variety of presentations on best practices for service and support in the medical device industry. Enigma CEO Jonathan Yaron will be included in a panel discussion, “Creating an Effective Knowledge Library."
April 16-19, 2012
JW Marriott Las Vegas Resort and SPA
Las Vegas, NV