Equipment manufacturers (OEMs) in the medical equipment industry need to quickly and accurately publish and distribute service and parts information to support their customers and field service engineers. If equipment operators and field service engineers don’t have instant access to accurate parts and service information, they are likely to 1) order the wrong parts or perform the wrong service; 2) spend too much time searching for the correct service information and part numbers; 3) order multiple (different) parts, hoping that one of them will work (and ship the rest back to the OEM/warehouse).
Enigma solves this problem with Enigma InService EPC, an out-of-the-box software application that automates the process of publishing and delivering OEM product, parts and service information to customers and field service teams and simplifies the process of parts identification and ordering.
Enigma InService EPC delivers accurate service and parts information to medical equipment operators and field service engineers. Dynamic updates enable manufacturers to instantly revise information such as maintenance manuals, service bulletins, schematics and parts catalogs, making it easier for field service engineers to perform repairs.
InService EPC delivers service and parts information to the Web, DVD, paper and wireless/mobile devices. It assembles, integrates, and delivers parts and service information for both offline (stand alone) and online usage.
Enigma’s EPC software can be extended to integrate with key applications such as maintenance planning, order processing, diagnostic, warranty and parts inventory systems, menu pricing, software downloads, fault tracing and onboard diagnostics. For more information, contact us.