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Industries
- Aerospace Manufacturing
- Automotive
- Aviation
- Defense
- Heavy Equipment
- Medical Equipment
- Oil and Gas
- Rail and Transit
- Semiconductor
Improving Oil and Gas Equipment Field Service
Equipment manufacturers (OEMs) in the oil and gas industry create vast amounts of technical documentation to support their distributors, customers and field service engineers. They need ways to quickly and accurately publish and distribute that service and parts information.
If equipment operators and field service engineers don’t have instant access to accurate parts and service information, they are likely to 1) spend too much time searching for the right service information and part numbers and 2) order multiple (different) parts, hoping that one of them will work (and ship the rest back to the OEM/warehouse).
Enigma solves this problem with Enigma InService EPC, a software application that automates the process of publishing and delivering OEM product, parts and service information to the field service team and simplifies the process of parts identification and ordering.
Enigma InService EPC is an out-of-the-box electronic parts catalog application that delivers accurate service and parts information to distributors, equipment operators and field service engineers. Dynamic updates enable manufacturers to instantly deliver revised information such as maintenance manuals, service bulletins, schematics and parts catalogs, making it easier for field service engineers to perform repairs.
InService EPC delivers service and parts information to the Web, DVD, paper and wireless devices. It assembles, integrates, and delivers parts and service information for both offline (stand alone) and online usage.
InService EPC Features
- Delivers service and parts information—maintenance manuals, service bulletins, schematics and parts catalogs— via the Web, DVD (standalone/disconnected), wireless, and paper
- Offers dynamic, incremental updates of service information to eliminate recurring DVD shipments
- Provides high-speed search across PDF repositories with results that open the relevant page
- Filters information by serial number or equipment configuration
- Integrates with ERP and order management systems
- Synchronizes offline technician data (such as a part shopping cart) with ERP systems
Enigma’s EPC software can be extended to integrate with key applications such as maintenance planning, enterprise asset management (EAM), order processing, diagnostic, warranty and parts inventory systems, menu pricing, software downloads, fault tracing and onboard diagnostics. For more information, contact us.