Oil and Gas Equipment Parts Catalog/Service Information Software
Solutions for OEMs
Equipment manufacturers (OEMs) in the oil and gas industry create vast amounts of technical documentation to support their distributors, customers and field service engineers. They need ways to quickly and accurately publish and distribute that service and parts information. The easier it is for end-users to access up-to-date parts and service information, the faster they can sell parts and service equipment. The result is increased market share and profits for the OEM.
An OEM’s parts and service market share is directly linked to customer satisfaction with their aftermarket parts and service information. If distributors, equipment operators and field service engineers don’t have instant access to accurate parts and service information, they are likely to 1) spend too much time searching for the right part number, 2) order multiple (different) parts hoping that one of them will work (and ship the rest back to the OEM/warehouse), or 3) buy the parts from an alternate supplier.
Enigma solves this problem with Enigma InService EPC, a software application that 1) enables OEMs to automate the process of publishing and delivering product, parts and service information to customers/distributors and 2) simplifies the process of parts identification and ordering.
Enigma InService EPC is an out-of-the-box electronic parts catalog application that delivers accurate service and parts information to distributors, equipment operators and field service engineers. Dynamic updates enable manufacturers to instantly deliver revised information to end-users—such as maintenance manuals, service bulletins, schematics and parts catalogs—making it easier for distributors to conduct business with the OEM. By ensuring accuracy and streamlining parts procurement, OEMs have increased their aftermarket share and profitability.
InService EPC delivers service and parts information to the web, DVD, paper and wireless devices. It assembles, integrates, and delivers parts and service information for both offline (stand alone) and online usage. It’s built on a web-native architecture, using J2EE standards, so it integrates seamlessly with product lifecycle management, diagnostic, warranty, procurement, supply chain management, enterprise resource planning and asset management environments.
InService EPC Features
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Integrated service and parts information—maintenance manuals, service bulletins, schematics and parts catalogs—with the ability to filter by serial number or equipment configuration
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Integrations to diagnostic, warranty, procurement, SCM, ERP and EAM environments for end-to-end service and parts automation
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Delivery via Web, DVD (standalone/disconnected), wireless, and paper
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Dynamic, incremental updates of service information (via the Web) eliminate recurring DVD shipments
Benefits
- Increased service parts market share
- Improved customer/dealer support
- Faster, higher-quality dealer service and repairs
- Reduced parts mis-orders and inventory
- Decreased publishing and distribution costs
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