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The Service Bulletin
March, 2010

They Gave you a Map But You Need a GPS

I have a colleague that goes mountain biking in the desert. The other day he told me that given the choice between a map and a GPS, he would take the map. When considering GPS, he had some pretty obvious concerns regarding weight, durability and power requirements. But beyond those issues, his choice was based on his belief that a map has more information than a GPS, and that a map provides more context and range than a GPS. My friend is not old-fashioned; far from it, he's an early adopter of most technology. That's what makes his reliance on paper documents so curious.

This approach is not unique. Equipment OEMs, dealers and owner/operators are still tenaciously hanging on to their paper parts catalogs and maintenance manuals. Eliminating paper from the maintenance process is difficult because, like maps, even when paper documents are out-of-date they still provide a little bit of guidance. Like my friend who rides his bike into the wilderness, these companies are afraid of getting lost—except in their case the risk is lost revenue.

Read more: http://tinyurl.com/y8ammwc

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Faster MTTR and TAT Starts at the Beginning

Accelerating mean-time-to-repair (MTTR) and turnaround-time (TAT) requires a new approach that hinges on activities at the beginning of a service visit. Much can be done to improve the inspection and analysis of equipment—trains, planes, automobiles, oil rigs, etc—which is when the scope of the job and the work plan is being established. This phase of the service visit will determine if the repair is fast or slow, and most maintenance solutions can't do a thing to improve it.

Read More: http://tinyurl.com/ydlzdpg

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Webinar: Reduce the Cost of Creating & Distributing Your Parts Catalog
Wednesday, March 24
11:00am EDT (3:00pm UTC/GMT)
 
Register Here: http://tinyurl.com/ybs363n
 
Join this webinar to learn how the Enigma InService EPC application (http://www.enigma.com/solutions/is_epc/default.cfm) enables OEMs and dealers to reduce the costs of catalog creation, increase aftermarket parts sales and improve customer satisfaction.
 
See how InService EPC can help your company:
* Maintain control over updates and accuracy for all parts-related information
* Accelerate the creation and publication of the parts catalog
* Distribute the catalog via the web, DVD and paper (reduce printing and shipping costs)
* Download the latest OEM data and synchronize with dealer inventory (incremental updates via the web eliminate multiple DVD shipments)
* Provide complete product content---parts, service, specs, bulletins, collateral, etc.---and filter it according to serial number and/or configuration/trim package
* Integrate with enterprise infrastructure/back-end enterprise applications such as order processing, warranty and supply chain systems.


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Enigma CEO to Present at Miami MRO Conference
 
IT Considerations in a Modern MRO Facility: Will Paperless Become Reality?

Enigma CEO Jonathan Yaron will speak on this subject at the first annual Airline & Aerospace MRO & Operations IT Conference - Americas in Miami, Florida. This presentation, slated for Tuesday, March 23 at 9:45am, will describe ways that information technology can improve operations in a modern MRO facility.

For conference details, click here: http://tinyurl.com/yjodxsw

New applications have radically changed the process of integrating supply chain and engineering content with maintenance planning and ERP systems.  Automated revision management, job card generation and digital signatures are just a few of today’s IT offerings that can reduce maintenance time and support costs.

However, inconsistent documentation standards, mixed fleets, and regulatory concerns have prevented the industry from embracing many of these technologies. This presentation will discuss some of the obstacles, as well as the inherent opportunities, for airline operators and MRO shops to become more efficient and profitable by embracing new IT solutions.
 
Enigma will also be exhibiting at the conference; please stop by our booth (E13) to get a sneak preview of our upcoming InService MRO product release!
 
When: March 23-24,2010
Where: Hilton Miami Downtown

We hope to see you there!

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