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Korean Air Accepts Final Delivery of Enigma 3C InService MRO Solution
Enigma is pleased to announce that Korean Air has accepted final delivery of Enigma 3C® InService MRO to facilitate the maintenance of its entire fleet of aircraft. Korean Air is one of Asia's largest airlines, and the world’s largest commercial airline cargo carrier, with a fleet of 125 aircraft.
For Korean Air employees, the Enigma solution becomes the single source for all information related to airframe, engine and component maintenance, which includes: over 100 OEM maintenance manuals and parts catalogs, and all KAL maintenance supplements, service bulletins and schematics. Korean Air’s complete technical publishing cycle is supported by Enigma InService MRO and Revision Manager integrated with Oracle® UCM (for content management) and XMetaL (for authoring). This includes processing of OEM data, analysis/bursting, editing, reviewing, approving, distribution, and viewing by technicians.
More than 3,000 field service technicians, maintenance engineers and technical writers will rely on Enigma to support KAL’s fleet, which includes A300, A330, B737, B747 and B777 aircraft models and PW4000, JT9D and CFM56 aircraft engines.
Korean Air represents the first joint win for the Oracle-Enigma relationship in aviation maintenance, repair and overhaul. Oracle serves as the prime contractor for the complete MRO system being implemented at Korean Air.
The second phase of the Korean Air implementation will go live in Jan 1, 2011, including the integration of Enigma InService MRO and Job Card Generator (JCG) with Oracle E-Business Suite (EBS) and Oracle Complex Maintenance, Repair and Overhaul (cMRO).
Read more at http://www.enigma.com/news/pressreleases/default.cfm?pressID=159
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Enigma Announces New Product: SaaS EPC
Enigma is pleased to announce the availability of Enigma SaaS EPC, a hosted application for creating online service and parts catalogs with unlimited incremental updates of technical content.
Enigma SaaS EPC is a browser-based application for creating, publishing and dynamically updating parts and service information to the Web, making it immediately available to customers, dealers/distributors, and field service organizations.
Enigma SaaS EPC helps guarantee the most up-to-date technical information is always accessible for sales and support, allowing end-users to quickly and accurately plan service and order parts. The SaaS EPC helps manufacturers (OEMs) improve customer and dealer support with minimal impact on back-office IT resources and budgets.
To learn more about Enigma SaaS EPC, download the data sheet and read our recent blog post, "Customer Support from The Cloud" at
http://tinyurl.com/28qafbc
To see a detailed feature overview and demonstration of this exciting new application, sign up for our upcoming webinar:
http://www.enigma.com/resource_center/registration/default.cfm?webinar=44
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Report from the SAP Airline Solution Summit
The 2nd Annual SAP Airline Solution Summit in Dallas brought together professionals from around the world from airlines, OEMs, MRO shops, software vendors, IT consultants and even rail professionals. It was an impressive group with a lot of give-and-take between the presenters, the exhibitors and the audience.
During the afternoon breakout sessions, Enigma presented on the topic “Maintenance Scheduling and Integration to Technical Information.” It was a topic that drew a large audience, since we described the impact of OEM revisions on airlines, specifically on the efficiency, consistency and cost of MRO operations. Within this context, Enigma introduced a strategy for improving revision management and adoption through better technology and integration with ERP, tech pubs and maintenance planning systems.
The fact is, how OEM revisions and engineering orders/modifications are managed and integrated into scheduled and unscheduled maintenance activities affects the speed and compliance of aircraft maintenance, repair and overhaul (MRO). Since we are talking about revenue-generating assets, MRO efficiency and quality affects the very core of business operations.
Read more at http://tinyurl.com/2cbx4gv
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Introducing Enigma SaaS EPC: A Hosted Solution for Creating and Distributing Your Parts Catalog
Tuesday, June 29, 2010
11:00am EDT (3:00pm UTC/GMT)
Register here: http://tinyurl.com/23llysx
Learn how Saas EPC enables...
* OEMs of all sizes to have an aftermarket web presence in 90 days, increasing top-line revenue and bottom line profitability with minimal investment
* Service and parts information to be quickly updated, ensuring that customer support decisions are based on timely and accurate data
* Unlimited updates, full or incremental, all in the control of the OEM
* Access to equipment and parts information, including parts description, related drawing and service information, price and inventory availability
* Seamless workflow across parts and technical manuals
* Building pick lists and parts orders and sending to OEM/dealer
* Synchronized views (selections) between assembly drawings and associated parts lists
* Adding and viewing maintenance notes
* Developing personalized documentation through bookmarks and history references
* Parts and service filtering according to equipment serial number and/or product configuration
* Multiple techniques for service and parts navigation: textual, visual, searches, etc.
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