e-Newsletter Archive

The Service Bulletin is Enigma's monthly e-newsletter that highlights the news and developments surrounding aftermarket sales and support in MRO, dealer networks, callcenters and field service.

By delivering the latest analyst reports and industry press coverage alongside informative business case studies from industry leaders, The Service Bulletin is an essential resource to those involved in aftermarket sales and support, customer service and information technology.

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January 2012

  • New White Paper: Improving Service Technician Efficiency & Productivity
  • Speed and Quality Take Center Stage at Field Service Medical Event
  • Webinar on February 28: Maximize Service Productivity and Profitablity
  • Enigma Offers 25% Registration Discount for Field Service 2012
  • Boeing Plans to Exploit Maintenance Data
  • Clouding the Issue of PLM's Role in MRO and Social Media
  • Enigma to Exhibit at Airline & Aerospace MRO & Operations IT Conference - AMERICAS
     

December 2011

  • Putting PDF to Work: Making PDF Data Interactive
  • Reducing Content Duplication in Aviation Maintenance
  • Applying Best Practices in Aviation Maintenance
  • Producing Skilled Workers – Filling Demand for Expertise in Manufacturing and Services
  • The Costs of Equipment Downtime
  • Webinar: Overhaul Your Approach to Service and Parts
  • Enigma Offers 25% Registration Discount for Field Service Medical 2012
     

November 2011

  • Don't Wrestle with Incremental Catalog Updates
  • Generating Revenue After the Warranty Expires
  • Webinar: Overhaul Your Approach to Service and Parts
  • Enigma Offers 25% Registration Discount for Field Service Medical 2012
  • Debating S1000D at Aviation Week MRO IT
  • Applying Best Practices in Aviation Maintenance
  • Debating S1000D at Aviation Week MRO IT
  • Korean Air Leverages Technical Content, Integrates MRO
  • Boeing and Airbus Compete With Everybody
     

October 2011

  • Ingredients of Successful Field Service
  • Spare Yourself the Problem of Excess Parts Inventory
  • Webinar: Improving Field Service
  • Enigma to Exhibit at Field Service Medical 2012
  • Insights from the MRO & Operations Conference in APAC
  • A New Equation for MRO: More Integration = Less Cost
  • "Freezing" Service and Parts Information
  • Applying Best Practices in Aviation Maintenance

September 2011

  • Using Excel to Help Build Parts and Service Catalogs
  • Validating the Value of the Aftermarket Service Center
  • Webinar: Improving Field Service
  • Enigma to Exhibit at Field Service Interactive 2011
  • Reducing Content Duplication in Aviation Maintenance
  • Enigma to Present with Korean Air and Oracle at MRO & Operations IT APAC in Singapore

August 2011

  • Don't Let a Catalog Come Between You and Your Customer
  • Enigma to Present with Oracle at MRO IT APAC in Singapore
  • Run to Failure
  • Webinar: Improving Field Service
  • Overcoming PDF Limitations – Aviation Task Cards
  • Working on the Railroad

July 2011

  • Atitech Succeeds with Enigma Job Card Solution
  • Enigma User Conference Offers Customer Insights and a Peek at the Future
  • Aircraft IT Webinar: Enigma's Software Suite for Aviation Maintenance
  • Service with Surgical Precision in the Medical Equipment Aftermarket
  • Right to Repair---Common Cause or Conspiracy Theory?
  • Webinar: Improving Field Service

June 2011

  • Korean Air Rolls Out Enigma and Oracle Solutions
  • Toshiba America Medical Systems Selects Enigma
  • Fixing High-Tech Gear Offline
  • Enigma to Present with Atitech at MRO IT EMEA Conference
  • Aircraft IT Sponsors Enigma Webinar on July 28
  • July Webinar: Improving Field Service
  • New White Paper: The Key to Effective Maintenance Performance

May 2011

  • Ford Dealers Improve Parts Accuracy and Increase Service Bay Productivity
  • New White Paper on the Key to Effective Maintenance Performance
  • Leveraging Aircraft Condition Data
  • Enigma to Exhibit and Present with Atitech at MRO & Operations IT Conference - EMEA
  • Enigma to Exhibit at ATA e-Business Forum
  • Helping Service Technicians Build Customer Trust
  • Fixing the Real Field Service Problem: A Report from the Field Service 2011 Conference
  • Webinar: Improving Field Service

April 2011

  • Airlines Confront OEMs at Aviation Week's MRO Americas Conference
  • Integrated IT Systems in Maintenance Emergencies
  • Enigma to Exhibit at ATA e-Business Forum
  • The Heart of Equipment Reliability
  • Japan Disasters May Affect Automotive Aftermarket
  • Webinar: Improving Aftermarket Support

March 2011

  • Improving Transit Equipment Uptime
  • High Gas Prices Drive Concern for the Aftermarket
  • Webinar: Improving Aftermarket Support
  • Repurposing Technical Data for Aviation Maintenance
  • Enigma to Exhibit with HCL Axon at MRO Americas Conference
  • A Sample RFP for Maintenance Solutions


February 2011

  • Enigma Releases InService MRO v5.0
  • Synchronizing Parts and Service Information with an EAM System
  • Optimizing Inventory by Leveraging Technical Manuals
  • Webinar: Improving Aftermarket Support
  • Enigma CEO to Present at Airline & Aerospace MRO & Operations IT Conference - Americas
  • A Sample RFP for Maintenance Solutions
  • Uptime Blog Posts

January 2011

  • Dallas Area Rapid Transit to Implement Enigma InService EPC
  • SAP User Group Challenges OEMs' Role and Tackles Tough Issues of Aviation Maintenance
  • Webinar: Reduce the Cost of Creating and Publishing Your Parts Catalog
  • New Case Study for a Major Construction Equipment Manufacturer

December 2010

  • A Sample RFP for Maintenance Solutions
  • Upcoming Webinar with Air Transport World and SAP
  • Webinar: Improving Aftermarket Sales Through a Parts Catalog
  • Enigma CEO to Present at Airline & Aerospace MRO & Operations IT Conference - Americas

November 2010

  • The Future of Maintenance Systems
  • Helping Automotive OEMs Help Themselves
  • Webinar: Reduce the Cost of Creating and Publishing Your Parts Catalog
  • Enigma to Exhibit at SUGAIR 57

October 2010

  • Atitech Purchases Joint Enigma and Rusada Integrated Software
  • IDC Speaks: The Value of SaaS-Based Service Information
  • New White Paper: Enigma 3C - Integrating Service and Parts Information Into Operations
  • Improving First Time Fix Rates: It's Not About Scheduling 

September 2010

  • Forbes Magazine Says Online Documentation is a "Critical Business Tool"
  • Register for our September 23 Webinar: Put Your Parts Catalog in The Cloud
  • Enigma to Present at APAC MRO & Operations IT Conference
  • Appliance Repair Goes High Tech, But Could Go Higher

August 2010

  • Multiple Options for Customer/Dealer Support
  • Aircraft Commerce:Using MRO IT Systems to Optimise Check Planning
  • Introducing Enigma SaaS EPC: A Hosted Solution for Creating and Distributing Your Parts Catalog

July 2010

  • 3D Models are only 1 Dimension of Aftermarket Support
  • Enigma to Present at APAC MRO & Operations IT Conference
  • Webinar: Introducing Enigma SaaS EPC: A Hosted Solution for Creating and Distributing Your Parts Catalog

June 2010

  • Korean Air Accepts Final Delivery of Enigma 3C InService MRO Solution
  • Enigma Announces New Product: SaaS EPC
  • Report from the SAP Airline Solution Summit
  • Webinar: Introducing Enigma SaaS EPC: A Hosted Solution for Creating and Distributing Your Parts Catalog

May 2010

  • The High Cost of Downtime
  • New Information on InService Revision Manager
  • Enigma's Aviation User Conference
  • Enigma to Sponsor 2nd Annual SAP Airline Solution Summit
  • Webinar: Reduce the Cost of Producing Your Electronic Parts Catalog

April 2010

  • Oracle & Enigma Bring Automation to the Aftermarket: White Paper
  • "autoMOTIVE Logistics Leaders" Describes How Ford Motor Company Improves Aftermarket Logistics
  • Embrace Your Competition? Not So Fast.
  • Enigma CEO to Present at ATA e-Business Forum in Seattle

March 2010

  • They Gave you a Map But You Need a GPS
  • Faster MTTR and TAT Starts at the Beginning
  • March 24 Webinar: Reduce the Cost of Creating and Distributing your Parts Catalog
  • Enigma CEO to Present at Miami MRO Conference

February 2010

  • Vinyl Records in an iPod World
  • EPC SaaS vs. Enterprise App
  • Enigma CEO to Present at Miami MRO Conference
  • February 25 Webinar: Reduce the Cost of Creating and Distributing your Parts Catalog

January 2010

  • OEM Data: "The Flying Fortress"
  • The Automotive Aftermarket: Reaching Your Goals
  • January 21 webinar: Make It Easy for Customers to Buy Your Aftermarket Parts

 

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