The Service Bulletin
April, 2010

 

Oracle & Enigma Bring Automation to the Aftermarket: White Paper

A new joint offering from Oracle and Enigma is transforming aftermarket service by integrating parts and service information with advanced purchasing and inventory solutions. Combining Oracle E-Business Suite and Oracle AutoVue with Enigma 3C® InService EPC, the joint solution represents the most direct and immediate opportunity to achieve the goals of equipment manufacturers (OEMs), dealer/distributors, and owner/operators.

The Oracle customer management and eCommerce storefront delivers efficient parts and inventory operations, AutoVue displays a faithful visual representation of parts and equipment, and Enigma ensures accurate part selections, faster purchase processes and higher quality service.

By integrating Oracle’s E-Business Suite with Enigma InService EPC, manufacturers can quickly deploy an intelligent parts and service storefront that reduces operational costs, increases aftermarket parts purchases, and delivers greater customer satisfaction and improved branding. Benefits from the deployment of the Oracle-Enigma solution are realized throughout the aftermarket support chain including OEMs, dealer/distributors, engineering/planning, maintenance facility management and field technicians.

Read the data sheet here: http://www.enigma.com/partners/oracle.cfm
Read the white paper here: http://www.enigma.com/resource_center/wpapers.cfm

********************************************************************************************

"autoMOTIVE Logistics Leaders" Describes How Ford Motor Company Improves Aftermarket Logistics

As quoted from the April 2010 issue of “autoMOTIVE Logistics Leaders”:

An often-overlooked tool that helps OEMs to improve inventory management and customer service stems from the traditional service parts catalogue. For Ford Motor Company aftermarket logistics efficiency has improved through its use of the Ford Catalogue Advantage, which helps to provide the correct parts for the dealership, the customer, and the repair bay. The electronic system, which Ford jointly developed with software company Enigma, Inc., based in Burlington, Massachusetts, is also an inventory analysis tool for dealers.

Read more: http://magazine.logisticsleaders.org/april2010/index.html?pageNumber=24

********************************************************************************************

Embrace Your Competition? Not So Fast.

In the December “Reverse Logistics Today” blog, Michael Blumberg (president of the Blumberg Advisory Group) wrote a post titled, “Competition in the Aftermarket Never Hurt Anyone” in which he claims that competition in the aftermarket is good for an OEM's business. He is talking about independent service organizations (ISO) in the IT space but during a recent conversation he insisted that aftermarket competition is good for every industry.

In the blog Blumberg writes, "The fact of the matter is that independents provide value to manufacturers by the mere fact that they force manufacturers to be proactive and innovative in serving their customers." Given that parts and service generates significant profits for most OEMs, and their dealers, Blumberg's assertion that aftermarket competition is good for OEMs begs the question, "How so?" How is competition good for an OEM? It makes no sense.

Read more: http://tinyurl.com/35jt5ap

********************************************************************************************

Enigma CEO to Present at ATA e-Business Forum in Seattle

"Accelerating the Management and Application of Maintenance Revisions"

Enigma CEO Jonathan Yaron will speak on this subject at the 2010 Air Transport Association e-Business Forum in Seattle, Washington.

This presentation, slated for Tuesday, May 18 at 4:30pm, will describe the importance of improving the management and adoption of OEM and airline maintenance revisions, and will discuss the opportunity to optimize inventory and reduce turnaround times by synchronizing MRO/ERP and tech ops information.

Enigma will also be exhibiting at the conference; please stop by to get a look at the latest releases of InService MRO, InService Job Card Generator (JCG) and Revision Manager.

When: May 17-19, 2010
Where: Grand Hyatt Seattle

Conference web site: http://www.ataebiz.org/forum

Agenda: http://www.ataebiz.org/forum/Agenda_2010v2.htm

We hope to see you there!

The Uptime Blog

Contact Us