The Enigma Service Bulletin

August, 2011

In This Issue:

* Don't Let a Catalog Come Between You and Your Customer
* Enigma to Present with Oracle at MRO IT APAC in Singapore
* Run to Failure
* Webinar: Improving Field Service
* Overcoming PDF Limitations – Aviation Task Cards
* Working on the Railroad

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Don't Let a Catalog Come Between You and Your Customer

Given that OEMs try to manage key customers directly, why do they let third parties provide critical service and parts information to their customers, dealers, distributors and field technicians?

This question is important because, assuming the OEM’s product functions as expected, service and parts information is at the heart of customer satisfaction and recurring brand loyalty. It is the technical information that drives decisions about replacement parts and required service, both of which are huge profit centers for OEMs and their dealer networks.

Read more...
 
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Run to Failure
 
Run to failure. That’s the maintenance strategy for many transit organizations. Keep the trains and buses rolling for as long as possible, for as little money as possible, and don’t let them stop until they break. And when the buses and trains do finally break, get them back in service as fast as possible. In Enigma’s business, we see that a lot, and not just in public transit but in all sorts of asset intensive operations.
 
Read more...
 
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Webinar: Improving Field Service
Tuesday, September 20
2:00pm EDT

Register here.

Join our upcoming webinar to learn how the Enigma InService EPC solution enables OEMs to

* Automatically update and deliver accurate parts and service information, filtered by serial number or configuration—improving field service and support

* Integrate with ERP and order management systems—increasing order accuracy and simplifying procurement

* Synchronize offline technician data (such as a part shopping cart) with ERP systems—increasing service productivity and efficiency

* Deliver searchable PDF documents that provide fast and direct access to specific content —reducing search time, and protecting OEM intellectual property

* Publish parts and service information in-house—decreasing the time and cost of technical publications


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Overcoming PDF Limitations – Aviation Task Cards

PDF documents comprise the majority of service and parts information, yet it is difficult for IT systems to extract data from a PDF file. Enigma has the ability to overcome the limitations of PDF documents, processing them in a way that enables this relatively flat file format to act almost like SGML and XML data.

With PDF data comprising well over half of the airframe, engine and component documentation, airlines and MROs are finding Enigma’s PDF tools to be critically important to improving maintenance productivity, accuracy and compliance.

Read more...

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Working on the Railroad

Run to failure. That’s the maintenance strategy for many transit organizations. Keep the trains and buses rolling for as long as possible, for as little money as possible, and don’t let them stop until they break. And when the buses and trains do finally break, get them back in service as fast as possible. In Enigma’s business, we see that a lot, and not just in public transit but in all sorts of asset intensive operations.

Read more...


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Enigma to Present with Oracle at MRO IT APAC in Singapore

When: October 18-19, 2011
Where: Holiday Inn Atrium, Singapore
Visit the conference web site at http://tinyurl.com/ygvxwhp

Enigma will co-present with Oracle at the upcoming Airline & Aerospace MRO & Operations IT Conference - Asia/Pacific. The topic will be "Korean Air's Success Story – Leveraging Technical Content for Fully Integrated MRO.”

Speakers:

* Jonathan Yaron, CEO, Enigma

* Gyoo-Yeon Joo, General Manager, M&E/MRO ERP Project Leader ERP Division, Korean Air

* Hannes Sandmeier, VP, cMRO and Depot Repair Development, Oracle

Enigma will also exhibit at the conference, demonstrating the InService Job Card Generator, InService Revision Manager and InService MRO solutions.
 
 

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