The Enigma Service Bulletin

September, 2011


Using Excel to Help Build Parts and Service Catalogs

Gathering and organizing service and parts data is the biggest challenge to creating and updating an electronic parts catalog (EPC). The problem is two-fold: 1) product information is stored in multiple data formats and 2) product information is stored in multiple databases/business systems (e.g. CMS, ERP, and PLM).

Fortunately, Enigma InService EPC uses Microsoft Excel to simplify the process of loading this service and parts information into an online/offline parts catalog.

Read more...

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Validating the Value of the Aftermarket Service Center

All too often, service organizations are viewed as cost centers rather than revenue streams. This is a sorry misperception. OEMs would be wise to take the time to build a business case for their service operations because the aftermarket arm of their business is a profit center they cannot afford to underestimate or overlook.

Read more...
 
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Webinar: Improving Field Service
Thursday, October 20 at 2:00pm EDT

Register here.

Enigma InService EPC delivers accurate parts and service documentation to OEM field service teams or dealer networks, enabling them to conduct maintenance and repairs more quickly, consistently and effectively.

Join our 30-minute webinar to learn how the Enigma InService EPC solution makes it easy for you to:

* Make your dealer technicians or field service engineers more productive

* Manage, distribute and revise your parts and service documentation—in less time, for less money

* Integrate with ERP and order management systems to increase order accuracy, simplify procurement and improve inventory and logistics.

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Enigma to Exhibit at Field Service Interactive 2011

Enigma will exhibit next month at Field Service Interactive 2011 to demonstrate our solutions for optimizing field service operations and increasing technician productivity. This conference offers myriad presentations on best practices for service and support, in industries such as aerospace, semiconductor, medical, mining and heavy machinery.

When: October 18-20, 2011
Where: Omni Mandalay Hotel at Las Colinas, Dallas, Texas

Look for Enigma at booth #8.
 
Visit the conference web site.

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Gartner Case Study – Korean Air Succeeds with Enterprise IT Rollout

Gartner recently published a case study about the experience of Korean Air (KAL) when overhauling their enterprise IT systems, “Benefits and Pitfalls of Seeking Faster Financial Close and Better Management Information.”

While much of the case study focuses on how Oracle met the challenges of improving KAL’s financial, procurement and sales activities—classic ERP-based environments—it also highlights the importance of extending those enterprise solutions to Maintenance & Engineering (M&E)—using Enigma.

Read more...
 
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Reducing Content Duplication in Aviation Maintenance

Service and parts documents can be hundreds of megabytes in size, so it is important to avoid duplicating common data across publications.

Content duplication increases time, cost and likelihood of errors in three areas:

* Updating (and verifying) multiple publications when common documents are revised

* Synchronizing multiple databases and business systems (planning, inventory and logistics) when common documents are changed

* Excessive storage space and slower processing times resulting from content duplication.

Enigma InService MRO solves these problems by sharing common documents between multiple publications.

Download the fact sheet.

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Enigma to Present with Korean Air and Oracle at MRO & Operations IT APAC in Singapore

Enigma will co-present with Korean Air and Oracle at the upcoming Airline & Aerospace MRO & Operations IT Conference - Asia/Pacific. The topic will be "Korean Air's Success Story – Leveraging Technical Content for Fully Integrated MRO.”

When: October 18-19, 2011
Where: Holiday Inn Atrium, Singapore

Visit the conference web site at http://www.aircraft-commerce.com/conferences/Singapore2011/default.asp

Speakers:

* Jonathan Yaron, CEO, Enigma

* Sook Hyun Cho, General Manager, IT Leader of M&E/MRO ERP Project at ERP Division, Korean Air

* Hannes Sandmeier, VP, cMRO and Depot Repair Development, Oracle

Enigma will also exhibit at the conference, demonstrating the InService Job Card Generator, InService Revision Manager and InService MRO solutions; see http://www.enigma.com/industries/aviation.cfm

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