The Enigma Service Bulletin

May, 2011


In This Issue:

* New White Paper on the Key to Effective Maintenance Performance
* Ford Dealers Improve Parts Accuracy and Increase Service Bay Productivity
* Leveraging Aircraft Condition Data
* Enigma to Exhibit and Present with Atitech at MRO & Operations IT Conference - EMEA
* Enigma to Exhibit at ATA e-Business Forum
* Helping Service Technicians Build Customer Trust
* Fixing the Real Field Service Problem: A Report from the Field Service 2011 Conference
* Webinar: Improving Field Service

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New White Paper on the Key to Effective Maintenance Performance

Accurate technical content, available anywhere and anytime, is a key differentiator for maintenance organizations. Having the right information at the right place and time reduces costs, increases uptime and ensures safety and compliance.

Download this white paper to learn how Enigma InService MRO 5.0 helps maintenance organizations meet the demand for accurate content without increasing manpower, outsourcing or overhead. Click here to download

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Ford Dealers Improve Parts Accuracy and Increase Service Bay Productivity

Ford Motor Company is improving its dealer support by upgrading its Enigma 3C Electronic Parts Catalog (EPC) implementation.

Enigma sits at the heart of Ford Catalog Advantage (FCA), Ford Motor Company’s Genuine Parts Catalog. A key element of the upgrade is the integration of FCA with Ford’s PTS service information system, which connects the dealership service bay and parts manager desk.

The application enables Ford to reduce the cost of delivering parts information to dealers and distributors, eliminate delays for implementing updated information, improve the parts requisition process and increase service bay productivity at Ford dealerships.

Read more

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Leveraging Aircraft Condition Data

New aircraft have a number of systems that monitor engines, components and structures, generating large volumes of data for multiple stakeholders: operations, maintenance planning and engineering, line and base maintenance, purchasing and safety offices.

How can MROs and airline operators manage and distribute that data so it can be effectively applied to reduce downtime and improve maintenance efficiency?

Read more

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Enigma to Exhibit and Present with Atitech at MRO & Operations IT Conference - EMEA

Enigma will be exhibiting at the Aircraft Commerce Airline & Aerospace MRO & Operations IT Conference - EMEA on July 13-14.

Learn how Atitech, the largest MRO shop in Italy, is increasing maintenance productivity and reducing turnaround times by automatically applying changes in the technical content to its ERP/MRO systems.

Presenters:
Hugh Revie, COO, Rusada
Massimo Criscuolo, Technical Documentation Manager, Atitech
Asher Gabbay, VP EMEA & APAC, Enigma

Visit the conference web site

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Enigma to Exhibit at ATA e-Business Forum

Stop by the Enigma table at the Air Transport Association's annual e-Business Forum, June 6-8 in Montreal, Canada. Enigma will also deliver a presentation on "Ensuring Parts and Maintenance Accuracy by Accelerating OEM Revisions," on Wednesday, June 8 at 11:00am.

Visit the conference web site

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Helping Service Technicians Build Customer Trust

Often, unsatisfactory service calls have less to do with the quality of the service technicians and more with their lack of access to parts and service information.

Read more

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Fixing the Real Field Service Problem: A Report from the Field Service 2011 Conference

While attending the Field Service 2011 conference last month we heard a common message in several conference presentations: much of a service tech’s time is not spent on “wrench time” (making actual repairs). According to a McKinsey presentation, half of a service tech’s time is unproductive, up to 20% of field visits are unnecessary, and productivity loss was up to six hours a day in some cases.

Read more

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Webinar: Improving Field Service

Wednesday, June 22
2:00pm EDT

Register here

Join our upcoming webinar to learn how the Enigma InService EPC solution enables OEMs to

* Deliver illustrations, part lists, engineering diagrams, service manuals, service bulletins, safety notices and product literature to field service technicians and/or distributors

* Ensure technicians can perform service under any circumstances by providing powerful, offline/online product support tools

* Integrate with back-office systems such as enterprise resource planning (ERP), enterprise asset management (EAM), order processing, diagnostic, warranty and parts inventory systems

* Streamline job/work cards production and parts list changes by integrating with an EAM system

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