The Enigma Service Bulletin
July, 2010


3D Models are only 1 Dimension of Aftermarket Support

In customer meetings, Enigma is frequently asked, "do you support 3D models?" The answer is unequivocally, yes.

For manufacturers, many new products are designed using 3D models and assemblies; delivering that detailed data to mechanics and field engineers seems like a cool piece of functionality for any modern parts catalog. However, the goal for manufacturers should be more than just impressing the guys on the front lines (mechanics, dealers and customers); the goal should be to grow the bottom line.

3D models look nice but they don’t provide all the data that service reps need. A technician needs to do more than spin a part on the screen, they also need the most up-to-date service bulletins, manuals, and schematics, and then they need to order the necessary parts. In other words, mechanics need to know how to fix the machine and how to place an order. If a parts catalog doesn’t include service manuals, bulletins, shopping carts and other collateral such as training videos and brochures, then 3D models provide limited value to the customer.

Read more at http://tinyurl.com/2393mxb

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Enigma to Present at APAC MRO & Operations IT Conference

Enigma is pleased to announce that we will be presenting and exhibiting at the 5th Annual APAC MRO & Operations IT conference, which will be held October 26-27 in Singapore.

This event brings together professionals from airlines, OEMs, MRO shops, software vendors and IT consultants to address the key issues relating to the development of IT and its application in maintenance and aircraft flight operations. It provides a one-stop solutions for airlines, aircraft operators and MROs seeking to implement or discover more about how new technology can streamline and increase their MRO and operating efficiency as well as reduce costs dramatically.

Enigma CEO Jonathan Yaron will co-present a case study with Japan Airlines on "How a Fully Integrated Solution Delivering Critical Repair and Service Information Improved Productivity, Reduced TAT and Maximized Uptime."

Speakers:
Mr. Akira Furuta
Vice President, IT Planning & Administration
Japan Airlines International

Jonathan Yaron
CEO
Enigma

At the Enigma booth (#E15) we will demonstrate our InService Revision Management , InService Job Card Generator and InService MRO solutions.

This conference is sponsored by Aircraft Commerce magazine. For more info, click here: http://tinyurl.com/2fbz2mc

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Introducing Enigma SaaS EPC: A Hosted Solution for Creating and Distributing Your Parts Catalog

Wednesday, August 18
11:00am EDT

Register here: http://tinyurl.com/2bgx498

Learn how Saas EPC enables...

* OEMs of all sizes to have an aftermarket web presence in 90 days, increasing top-line revenue and bottom line profitability with minimal investment

* Service and parts information to be quickly updated, ensuring that customer support decisions are based on timely and accurate data

* Unlimited updates, full or incremental, all in the control of the OEM

* Access to equipment and parts information, including parts description, related drawing and service information,
price and inventory availability

* Seamless workflow across parts and technical manuals

* Building pick lists and parts orders and sending to OEM/dealer

* Synchronized views (selections) between assembly drawings and associated parts lists

* Adding and viewing maintenance notes

* Developing personalized documentation through bookmarks and history references

* Parts and service filtering according to equipment serial number and/or product configuration

* Multiple techniques for service and parts navigation: textual, visual, searches, etc.

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