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“Enigma and IBM solutions are an important component of our overall customer and dealer support initiatives and we are pleased to see the companies partner to deliver next-generation solutions for our business."
Mike Radulovich and Dennis Delaney, Customer Service and Parts Operations, Mazda North American Operations
Enigma-IBM solutions deliver complete e-business solutions for post-sales service and parts information, commerce and collaboration to manufacturing industries worldwide.
These joint solutions combine thousands of pages of maintenance manuals, service bulletins and illustrated parts catalogs into a web-based application, giving customers and channel partners the information they need to make quick and accurate maintenance and purchasing decisions.
Organizations use Enigma-IBM solutions for post-sales e-business processes such as:
- Order Management
- Warranty Management
- Channel Management
- Inventory Management
- Shop-Floor Task Execution
Enigma and IBM jointly market and sell the following products which run on IBM WebSphere® e-infrastructure software and DB2 database software:
Download the fact sheet: Technical Document Management and Delivery for Airlines (PDF)
Key Benefits for Manufacturers
- Increased spare parts and services revenues
- Improved customer relationships
Key Benefits for Customers/Channel Partners
- Increased equipment uptime
- Improved field service productivity
Enigma 3C runs on IBM Websphere.
Enigma offers its applications in an IBM SaaS (Software as a Service) model.
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