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IBM
Enigma-IBM solutions deliver complete e-business solutions for post-sales service and parts information, commerce and collaboration to manufacturing industries worldwide.
These joint solutions combine thousands of pages of maintenance manuals, service bulletins and illustrated parts catalogs into a web-based application, giving customers and channel partners the information they need to make quick and accurate maintenance and purchasing decisions.
Organizations use Enigma-IBM solutions for post-sales e-business processes such as:
- Order Management
- Warranty Management
- Channel Management
- Inventory Management
- Shop-Floor Task Execution
Enigma and IBM jointly market and sell the following products which run on IBM WebSphere® e-infrastructure software and DB2 database software:
Download the fact sheet: Technical Document Management and Delivery for Airlines (PDF)
Key Benefits for Manufacturers
- Increased spare parts and services revenues
- Improved customer relationships
Key Benefits for Customers/Channel Partners
- Increased equipment uptime
- Improved field service productivity
Enigma 3C runs on IBM Websphere.
Enigma offers its applications in an IBM SaaS (Software as a Service) model.
The Uptime Blog
“Enigma and IBM solutions are an important component of our overall customer and dealer support initiatives and we are pleased to see the companies partner to deliver next-generation solutions for our business."
— Mike Radulovich, Customer Service and Parts Operations, Mazda North American Operations