Simplifying Support of Complex Equipment;
Solutions for Parts and Service Information
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SAP
Enigma-SAP solutions address the needs of OEMs and operators of complex equipment, primarily in the transportation and logistics, aerospace and defense, automotive and industrial machinery and components sectors.
Enigma-SAP for Transportation MRO
For aircraft and rail maintenance, Enigma and SAP have joined forces with HCL AXON to extend the reach of SAP out to maintenance depots, flight lines and hangars. The integration of Enigma InService MRO with SAP and HCL Axon’s iMRO product automates and accelerates the response to scheduled, unscheduled and non-routine maintenance events, and brings technical content to the mechanic, enabling more efficient and consistent maintenance. This is an end-to-end solution for maintenance planning and execution that links the mechanic into the ERP system.
SAP and iMRO simplify maintenance and demand forecasting, maintenance planning and scheduling, configuration control and management, material management and maintenance operations. Enigma InService MRO further improves these activities by providing service and parts information (for capital equipment like aircraft, engines, locomotives and various components); revision and reconciliation management (for technical content); job card (task card) generation; and parts selection and ordering.
The out-of-the-box integration covers five key touch points:
- Enigma extracts critical information from technical content and populates/updates the MRO system, including the Illustrated Parts Catalog (IPC), master parts list (MPL) and maintenance planning document (MPD) data.
- Enigma automatically displays relevant maintenance content while working in SAP.
- SAP automatically searches technical content in Enigma.
- Parts identified and selected in Enigma create a material "demand" in SAP.
- Enigma generates job cards, on demand, that combine work assignment information from the SAP work order with detailed graphics and documentation from Enigma.
To play back our recent recorded webinar with SAP and HCL AXON on this MRO topic, please click here.
Read our blog post, "Automation and Integration: A Conversation with British Airways and SAP about Aircraft MRO."
Benefits of the Enigma-SAP MRO solution:
- Increased equipment uptime
- Increased maintenance productivity
- Decreased repair turnaround times
- Decreased operations costs
- Optimized planning and maintenance processes
- Improved compliance (reduces risk of fines)
Enigma-SAP for E-Commerce, Aftermarket and Field Service Solutions
Enigma’s integration to SAP provides a range of e-commerce, aftermarket support and field service solutions for original equipment manufacturers (OEMs) and service providers.
Enigma is SAP-certified for SAP Applications and SAP NetWeaver, which allows integration to a wide-range of SAP Business Suite Applications, such as SAP CRM, SAP ERP, SAP PLM and SAP SCM. In addition, Enigma can be readily integrated to a variety of SAP Industry solutions to provide parts and service information wherever it is needed. These integrations enable product support information such as maintenance manuals, technical bulletins and electronic parts catalogs to be launched directly from the SAP environment. SAP transactional processes, such as spare parts ordering, can also be automatically initiated from within the Enigma service and parts information.
The resulting joint solutions offer sophisticated search and navigation capabilities, which help field service teams and channel partners quickly and easily locate the information they need for maintenance execution, parts procurement and online sales/support.
Benefits of Enigma-SAP solutions for discrete manufacturers:
- Increased spare parts revenue and profits
- Faster post-sales services
- Reduced customer support costs
- Improved customer satisfaction and retention
