Downloads

Recorded Webinars

* -- Requires registration

*When Standards Collide

Case Studies for a Unified MRO Process that Supports S1000D, iSpec2200 and PDF

Download "When Standards Collide"

*Tablets on the Tarmac

Connecting MRO Diagnosis, Planning and Execution to Minimize AOGs

Download "Tablets on the Tarmac"

*Considering an Electronic Parts Catalog? What to Look For and What to Avoid

Whether you have an existing Electronic Parts Catalog (EPC) solution or are looking at your first implementation, selecting the right product for your company can be a daunting task. The application needs to deliver to management the ROI that was promised while also satisfying business requirements and the user base. Many factors need to be considered including:

Implementation and Growth Strategy l Project Methodology l Risk Mitigation l Supporting Growth
Functional Requirements l User Interface l Linked Parts & Service Information l Search | Update l Reporting
Technology & Delivery Considerations l Hosted Offerings l Online and Offline l Mobile

Download "Considering an Electronic Parts Catalog? What to Look For and What to Avoid"

*Make Your Customer Engineers Champions of the Clean Room

Studies show that customer engineers spend 40 to 50% of their time looking for the information they need to complete their work. Often, CE’s search separate systems for parts and service information and rely heavily on the assistance of customer phone support. Information is sometimes outdated or incorrect, and the inability to connect to the internet inside the clean-room further complicates their ability to get the job done. Discussion will include:

Content can be easily updated
Information can be accessed both offline and online
Collaboration and BKMs can be readily facilitated
IP can be protected

Co-presented by: Jim McGovern & Rob Bannerman

Download "Make Your Customer Engineers Champions of the Clean Room"

*Tune Up Your Field Service Operation - February 28, 2012

Playback this 30-minute webinar to learn how the Enigma InService EPC solution makes it easy for you to:

Automatically deliver up to date parts and service information that can be filtered by serial number or configuration;
Make documents interactive and dynamic to provide fast access with links to relevant content;
Immediately notify users of superseded, obsolete and alternative parts;
IIntegrate the parts catalog with ERP, order processing, warranty and parts inventory systems.

Download "Tune Up Your Field Service Operation - February 28, 2012"

*Put Your Parts Catalog in The Cloud

This webinar provides a 45-minute introduction to Enigma SaaS EPC, a hosted application for creating online service and parts catalogs with unlimited incremental updates of technical content.

Playback this webinar to learn how Enigma SaaS EPC helps guarantee the most up-to-date technical information is always accessible for sales and support, allowing end-users to quickly plan service and order parts. The SaaS EPC helps manufacturers (OEMs) improve customer and dealer support with minimal impact on back-office IT resources and budgets.

Download "Put Your Parts Catalog in The Cloud"

*Case Study Presented by Ford

This case study by Ford North America illustrates why they chose the Enigma Electronic Parts Catalog (EPC), a browser-based parts information system that provides up-to-date parts information for more than 4,500 Ford and Lincoln Mercury dealerships in the United States.

Ford offers access to this interactive EPC so its entire dealer network can access parts information on all Ford and Lincoln Mercury vehicles via the Web, LAN and DVD, with full print-on-demand capability.

With Enigma EPC, the company has created the Ford Catalog Advantage, which delivers the following benefits:

Simplifies the parts selection and procurement process, thereby decreasing incorrect part orders;
Allows dealer personnel to enter a vehicle identification number (VIN), or other key identifier such as model, model-year and trim package, to generate a fully customized parts catalog for the specific vehicle being serviced;
Draws from more than 20GB of VIN and parts information;
Has a consistent user interface whether delivered via the Web or by DVD;
Dramatically reduces the update process time;
Links with existing FCSD (Ford Customer Service Division) applications that are currently in use by parts managers, allowing them to track the latest part requirements and to check inventory availability in their region;
Integrates with additional management systems to ensure a seamless flow of information, which is a key functionality request from the dealers;
Improves dealer support, customer experience and overall brand perception.

Download "Case Study Presented by Ford"

*Decreasing Maintenance Turn Times, Increasing Uptime with Enigma/Oracle CMRO

The Enigma/Oracle Complex MRO solution (CMRO) provides an out-of-the-box solution that reduces operating costs and increases productivity for maintenance and engineering. This integrated offering enables maintenance planners and technicians to efficiently schedule, plan and perform service on aircraft and engines. At every phase of the scheduled and unscheduled maintenance process, CMRO provides information for troubleshooting, repair and reporting. It features ATA-compliant capabilities, and can deliver tail number-specific information.

In this 45 minute webinar you’ll learn how CMRO and Enigma can help you:

Increase shop floor efficiency by 5-10%
Easily create electronic work orders and job cards with embedded technical information
Order parts based on a tail number-specific illustrated part catalog (IPC) that interacts with inventory and procurement
View, execute and sign-off a work order wirelessly
Move your maintenance environment from paper or a legacy environment directly to the web.
Start realizing benefits from your implementation in less than six months.

Download "Decreasing Maintenance Turn Times, Increasing Uptime with Enigma/Oracle CMRO"

*Automating Job Card Generation

For airlines and MRO shops, the generation of job cards is usually a manual task that involves searching for data in multiple systems, sorting the information, then copying and pasting it into the proper job card format. This process is both time-consuming and error prone, which slows down the maintenance and repair of aircraft and engines.

The Enigma InService Job Card Generator solution enables airlines and MROs to reduce maintenance errors and save thousands of hours of manual labor by automating job card (task card) creation.

Find out how the InService Job Card Generator

Improves job card (task card) creation by pulling together all technical service information and merging it with the planning data
Provides effectivity filtering to ensure that only relevant information, based on maintenance task and equipment serial number, is included in the job card and delivered to the technician
Generates job cards that can be used electronically and/or printed to paper with all required auxilliary information and standardized formatting
Optional module provides digital signature capability for electronic job cards
Optional integration with maintenance and engineering systems provides the ability to record details of service activity, with relevant information routed back into the asset management system for configuration, compliance, audit and analysis purposes

Download "Automating Job Card Generation"

*Improving Job Card Quality and Processes with Digital Signatures

The Enigma InService Job Card Generator automates and streamlines the process of producing maintenance job cards. It lets you merge information from your maintenance & engineering system, filter OEM technical content by tail number "on the fly" and generate job cards for printing or electronic use. What's more, with Enigma's optional digital signatures feature, maintenance engineers can also do the following:

Prevent loss of data
Apply digital signatures down to the subtask level
Protect the job cards and edited data
Export edited task and signature information for synchronization with the planning system
Apply signatures offline (without access to a network or server), from the line or the hangar

Download "Improving Job Card Quality and Processes with Digital Signatures"

*Give Your Engineering and Maintenance Teams the Updated Info They Need

Playback this webinar to learn how Enigma technology enables airlines and MRO shops to streamline publication processes, manage and reconcile COCs/OEM revisions, and deliver key parts and service information to maintenance planners, engineers, line mechanics and inspectors.

Download "Give Your Engineering and Maintenance Teams the Updated Info They Need"

*Increase Parts Sales with Oracle and Enigma

Find out how a joint solution from Oracle and Enigma enables OEMs to deliver consolidated, up-to-date service and parts information so that their customers, dealers and distributors can find critical information, perform service, and locate/procure parts easily and efficiently.

Download "Increase Parts Sales with Oracle and Enigma"

*Optimize Your Service Parts Value Chain with Oracle and Enigma

Playback this webinar to find out how a joint solution from Oracle and Enigma enables OEMs to deliver consolidated, up-to-date service and parts information so that their customers, dealers and distributors can find critical information, perform service, and locate/procure parts easily and efficiently.

Download "Optimize Your Service Parts Value Chain with Oracle and Enigma"

*Trends and Opportunities in Oil & Gas Aftermarket Parts Sales

Whether they sell top drives or valves, most OEMs capture only 30% of the aftermarket parts business. How can they capture the remaining 70%? By making it easy for their customers to find and order OEM parts!

Playback this webinar to learn about current aftermarket trends, and how oil and gas OEMS can dramatically increase their aftermarket part sales.

Download "Trends and Opportunities in Oil & Gas Aftermarket Parts Sales"

*Streamlining MRO with Enigma and IBM Maximo

Tune into this webinar to learn how Enigma integrates with IBM’s Maximo enterprise asset management solution to create seamless maintenance planning, scheduling and execution, configuration management, procurement, inventory control/supply chain management, feedback and collaboration.

Accelerate the creation, management and delivery of work packages
Automate the configuration management and maintenance closeout process
Improve overall maintenance efficiency and consistency
Increase equipment uptime

Co-presented by: Ken Donnelly, Strategy and Market Management, IBM Tivoli

Download "Streamlining MRO with Enigma and IBM Maximo "