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White Papers

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*Fixing Field Service Problems: Improving Service Technician Efficiency and Productivity

Improving field service performance is a matter of making the right information available, whenever and wherever it’s needed. Giving the field service team updated parts and service information not only enables them to perform maintenance and repairs more quickly and effectively, it also reduces field service operations costs. Download this white paper to learn how Enigma InService EPC makes it easy to deliver parts and service information to "the last mile," where the field service technicians work, in a depot or on-site.

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*The InService MRO 5.0 Suite for Automated Content Distribution

Aircraft, locomotives and other complex equipment rely on sophisticated processes to deliver accurate information to the maintenance/repair location. These practices must support large quantities of data, manage a variety of document structures and formats, reflect current inventory and equipment configurations, and help ensure safety and regulatory compliance. An automated approach that reduces human intervention is required. Learn how Enigma InService MRO 5.0 consists of a content processing engine and content delivery applications that automate the management and distribution of service and parts information

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*The Technology Behind Enigma 3C

The Enigma 3C® Platform readily integrates content from multiple existing back-office information systems to create a unified and coherent view of a product’s installation, operation, maintenance and repair information. Enigma solutions combine easy navigation of maintenance information with real-time access to configuration and inventory information, providing users with a fully integrated as-maintained product encyclopedia.

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*Seven Steps to Put Parts and Service Information Online

Manufacturers aim to ensure that customers can quickly find and order the right part, procedure or service bulletin online. Putting technical content online can be relatively easy (with the right parts catalog technology). However, OEMs seeking a meaningful improvement in customer satisfaction must prepare (clean and organize) parts and service information before it is placed on the Web. This allows the OEM to provide accurate parts and service data, drive additional revenue and, ultimately, fully integrate part sales and logistics. This white paper helps OEMs understand and overcome the challenges of data cleansing. It also suggests an approach for structuring parts and service information so that it can be quickly delivered to the Web and easily understood by customers.

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*Enigma 3C - Integrating Service and Parts Information Into Operations

Enigma 3C® is a Web-native enterprise software platform that improves the productivity of mechanics, service and parts managers, and field engineers. Enigma 3C® extends the business platform ERP (or maintenance planning system) to the point of service, delivering up-to-date, task-specific service and parts information that accelerates repairs, streamlines logistics and improves customer support and equipment uptime. This white paper highlights the technology behind the Enigma 3C® platform, the rationale for its architecture and the business benefits it provides.

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*Reducing the Cost of Creating, Distributing and Updating Parts Catalogs

The process of assembling a parts catalog and distributing it can be time-consuming and costly if not done correctly. This white paper describes the common pitfalls of electronic parts catalog creation, distribution and updating, and explains how one of Enigma's manufacturer customers avoided those pitfalls.

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*Improving MRO Efficiency with Integrated Maintenance Information

Download this paper to learn how Enigma's technology integrates with content management and ERP platforms to allow engineers and technicians to share information and best-practices, and automate job card production, publications distribution and revision management.

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*Automating Job Card Generation for MRO

This white paper explains how InService Job Card Generator (JCG) enables airlines and MRO shops tofully automate job card generation (even for heavy maintenance checks) to reduce maintenance errors and save thousands of hours of labor. This ATA-compliant solution, based on Java 2 Enterprise Edition (J2EE) open standards, can generate any number and any type of job card using a uniform process. It can generate job cards using Boeing, Airbus or any other OEM source data, while integrating your company-specific procedures and best practices at the task and subtask level

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*The Challenges of Parts Provisioning, Aircraft Configuration and Maintenance

Download this slide presentation to learn from a leading global airline and other industry experts on how airlines and MRO shops can optimize inventory and procurement, configuration management and maintenance planning/execution.

Download "The Challenges of Parts Provisioning, Aircraft Configuration and Maintenance"

*Improving Aftermarket Sales and Empowering the Maintenance Channel

This white paper discusses how OEMs can improve aftermarket sales and service using intelligent electronic parts catalogs. It specifically focuses on the advantages of an integrated solution combining Oracle E-Business Suite and AutoVue with Enigma InService EPC.

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*Oracle E-Business Suite and AutoVue with Enigma InService EPC

This white paper describes how the joint offering between Oracle and Enigma has transformed aftermarket service by integrating parts and service information with advanced purchasing and inventory solutions. Companies improve aftermarket sales and empower the maintenance channel via intelligent equipment catalogs.

Download "Oracle E-Business Suite and AutoVue with Enigma InService EPC"

*Deriving Greater Value from EAM Investments

This paper discusses the opportunity to leverage Enterprisce Asset Management/Computerized Maintenance Management System investments and extend their value to the maintenance organization by integrating EAM with Enigma technology. Enigma maximizes service efficiency and consistency by automatically delivering all relevant information for both scheduled and unscheduled maintenance events.

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*The Business Case for Implementing an Electronic Parts Catalog

The average manufacturing company secures less than 40% of the total market for parts and service and no more than 50% of the parts and service for its’ own brands. How can manufacturers capture a greater share of the aftermarket? This white paper presents the business case for organizations to implement the Enigma InService EPC solution to support and drive aftermarket parts, service and repair operations.

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*The Value of Parts Catalogs and the Keys to Implementation

Learn why it makes sense to choose a ready-made, out-of-the-box parts catalog application that has configurable functionality and an open architecture that integrates easily with back office systems. This white paper also points out that it's not just the technology that matters; success depends upon a top-notch professional services implementation.

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*An Integrated Maintenance Logistics Solution for Defense

Traditionally defense agencies have relied on interactive electronic technical manuals (IETMs) to conduct maintenance and engineering tasks. However, Enigma has a new solution that exceeds the capability of a Class V IETM: the Integrated Maintenance/Logistics (E-IML) application. E-IML provides a single electronic interface, allowing the maintainer to access all maintenance, logistics and operational information for multiple weapons systems or platforms, from diagnostic alerts to part orders.

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*Implementing Enigma's Electronic Parts Catalog: Impact on Parts Identification and Parts Sales

This white paper documents the experiences of three companies that have implemented Enigma’s Electronic Parts Catalog. While the markets and business models vary, all three focused on increasing both customer satisfaction and aftermarket parts sales as critical business drivers. Coupled with more effective service business processes, the addition of an electronic one-stop-shop for technicians, dealers and end-customers resulted in improved customer satisfaction and provided qualitative and quantitative value for both the customer and the organization.

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*The Integrated Service Bay: How OEMs Build Dealer Support and Competitive Advantage

"Greater brand loyalty, happier customers and higher profits — three reasons to deliver service and parts information as a unified, fully integrated application."

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*Improving Maintenance Support: Delivering Technical Content for Competitive Advantage

"In this age of worldwide competition, companies are actively seeking the competitive advantages that will let them use existing assets to compete at a lower cost. For these forward-thinking corporations, the maintenance organization isn’t just a line-item expense — it is an underutilized weapon that can change the profit picture for an entire plant."

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*The Advantages of Integrated Military IETMs in the Field

Increasingly, soldiers, sailors, airmen and marines need to perform maintenance work on their own equipment in the field. For troops in combat scenarios, an Interactive Electronic Technical Manual (IETM), also known as an Interactive Electronic Technical Publication (IETP), provides the tools needed to get the job done.

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*The Field Service Optimization Benchmark Report

There is a sea of change under way in the field service arena, from a tactical cost center to a strategic profit center. Winning service organizations are "optimizing" their field service operations by collaborating with their customers and leveraging field service automation technologies to improve operational efficiencies, profitability and customer satisfaction levels.

Download "The Field Service Optimization Benchmark Report"