*The Business Case for Implementing an Electronic Parts Catalog
The average manufacturing company secures less than 40% of the total market for parts and service and no more than 50% of the parts and service for its’ own brands. How can manufacturers capture a greater share of the aftermarket?
This white paper presents the business case for organizations to implement the Enigma InService EPC solution to support and drive aftermarket parts, service and repair operations.
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*Improving MRO Efficiency with Integrated Maintenance Information
Download this paper to learn how Enigma's technology integrates with content management and ERP platforms to allow engineers and technicians to share information and best-practices, and automate job card production, publications distribution and revision management.
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*Reducing the Cost of Creating, Distributing and Updating Parts Catalogs
The process of assembling a parts catalog and distributing it can be time-consuming and costly if not done correctly. This white paper describes the common pitfalls of electronic parts catalog creation, distribution and updating, and explains how one of Enigma's manufacturer customers avoided those pitfalls.
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*Automating Job Card Generation for MRO
This white paper explains how InService Job Card Generator (JCG) enables airlines and MRO shops tofully automate job card generation (even for heavy maintenance checks) to reduce maintenance errors and save thousands of hours of labor.
This ATA-compliant solution, based on Java 2 Enterprise Edition (J2EE) open standards, can generate any number and any type of job card using a uniform process. It can generate job cards using Boeing, Airbus or any other OEM source data, while integrating your company-specific procedures and best practices at the task and subtask level
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*Deriving Greater Value from EAM Investments
This paper discusses the opportunity to leverage Enterprisce Asset Management/Computerized Maintenance Management System investments and extend their value to the maintenance organization by integrating EAM with Enigma technology. Enigma maximizes service efficiency and consistency by automatically delivering all relevant information for both scheduled and unscheduled maintenance events.
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*The Value of Parts Catalogs and the Keys to Implementation
Learn why it makes sense to choose a ready-made, out-of-the-box parts catalog application that has configurable functionality and an open architecture that integrates easily with back office systems. This white paper also points out that it's not just the technology that matters; success depends upon a top-notch professional services implementation.
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*An Integrated Maintenance Logistics Solution for Defense
Traditionally defense agencies have relied on interactive electronic technical manuals (IETMs) to conduct maintenance and engineering tasks. However, Enigma has a new solution that exceeds the capability of a Class V IETM: the Integrated Maintenance/Logistics (E-IML) application. E-IML provides a single electronic interface, allowing the maintainer to access all maintenance, logistics and operational information for multiple weapons systems or platforms, from diagnostic alerts to part orders.
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*Implementing Enigma's Electronic Parts Catalog: Impact on Parts Identification and Parts Sales
This white paper documents the experiences of three companies that have implemented Enigma’s Electronic Parts Catalog. While the markets and business models vary, all three focused on increasing both customer satisfaction and aftermarket parts sales as critical business drivers. Coupled with more effective service business processes, the addition of an electronic one-stop-shop for technicians, dealers and end-customers resulted in improved customer satisfaction and provided qualitative and quantitative value for both the customer and the organization.
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*The Technology Behind Enigma 3C
The Enigma 3C® Platform readily integrates content from multiple existing back-office information systems to create a unified and coherent view of a product’s installation, operation, maintenance and repair information. Enigma solutions combine easy navigation of maintenance information with real-time access to configuration and inventory information, providing users with a fully integrated as-maintained product encyclopedia.
Download "The Technology Behind Enigma 3C"
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*The Integrated Service Bay: How OEMs Build Dealer Support and Competitive Advantage
"Greater brand loyalty, happier customers and higher profits — three reasons to deliver service and parts information as a unified, fully integrated application."
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*Improving Maintenance Support: Delivering Technical Content for Competitive Advantage
"In this age of worldwide competition, companies are actively seeking the competitive advantages that will let them use existing assets to compete at a lower cost. For these forward-thinking corporations, the maintenance organization isn’t just a line-item expense — it is an underutilized weapon that can change the profit picture for an entire plant."
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*The Advantages of Integrated IETMs in the Field
"For troops in combat an Interactive Electronic Technical Manual (IETM) is only as good as the technology it’s “written on.” It’s the underlying technology, as much as the content, that allows a quick response. And in the heat of battle it’s what people do, not what they know, that counts most. That means that the right IETM can make the difference between pressing an advantage and being forced to fallback, between getting home and getting stranded."
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*The Field Service Optimization Benchmark Report
There is a sea of change under way in the field service arena, from a tactical cost center to a strategic profit center. Winning service organizations are "optimizing" their field service operations by collaborating with their customers and leveraging field service automation technologies to improve operational efficiencies, profitability and customer satisfaction levels.
Download "The Field Service Optimization Benchmark Report"
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