Simplifying Support of Complex Equipment with Parts and Service Information Solutions

Enigma 3C^® Features and Benefits

Features

Merges and indexes all service and parts information to produce a single application with relevant links between different content types
Distributes technical content across multiple delivery channels
Automates technical content distribution and updates
Filters content according to the specific type and configuration of equipment
Handles any content format, including complex SGML/XML data structures (such as ATA Spec 2200, S1000D, SCORM and DITA via custom XML DTD and schemes databases) and unstructured content such as PDF
Syndicates content across other applications, such as ERP, SCM, DMS or other systems
Integrates with enterprise applications to provide an end-to-end aftermarket solution
Ensures content security through permissions, configuration filtering and access rights
Captures and maintains best practices from the field

Reduces OEM cost of distributing technical documentation
Enables OEMs to provide automated incremental updates
Optimizes maintenance planning and execution for equipment operators by providing a dynamic, updated encyclopedia of parts and service information
Increases operator/dealer satisfaction by providing point-and-click access to parts and procedures
Enables faster management and reconciliation of OEM updates/revisions
Increases equipment uptime
Facilitates sharing of best practices