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SaaS EPC
The Enigma Software-as-a-Service Electronic Parts Catalog (SaaS EPC) is an online solution for delivering manufacturers/OEM service and parts information to dealers/distributors, customers, maintenance shops, call centers and field service environments. Enigma's SaaS EPC is hosted in a cloud computing environment and delivered via the Web; this solution reduces server hardware and maintenance costs, as well as internal IT support costs.
Enigma SaaS EPC offers a fast, cost-effective way for OEMs in the automotive, heavy equipment and discrete manufacturing industries to create and update online illustrated parts catalogs and service information. The solution ensures that dealers and technicians are using the most up-to-date service information, and can quickly identify and order parts. The result is higher aftermarket parts sales and better customer/dealer support.
The SaaS EPC solution is particularly compelling for two business profiles: 1) small-medium businesses (SMB) that wish to keep infrastructure requirements low; 2) larger companies moving to the Web that wish to start small. With Enigma SaaS EPC, companies decrease the time and cost of launching a Web-based service and parts storefront. Enigma’s SaaS EPC offering can have companies up-and-running in 90 days from implementation start date.
Enigma SaaS EPC supports the following end-user (dealers/distributors, customers, maintenance shops, call centers and field service), activities:
- Access OEM service and parts information, including part numbers, description, price, drawings, schematics, technical details and service bulletins
- Parts and service information filtered according to equipment serial number and/or product configuration
- Seamless workflow across parts and technical manuals
- Build pick lists and parts orders and send to OEM/dealer/distributor
- Synchronized views (selections) between assembly drawings and associated parts lists
- Adding and viewing personal maintenance notes
- Develop individualized documentation through bookmarks and history references
- Multiple techniques for service and parts navigation: textual, visual, searches, etc.
Download our data sheet on the Enigma SaaS EPC solution.
Contact us if you would like to speak with a sales representative for more information about the Enigma SaaS EPC application.