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The Enigma Software-as-a-Service Electronic Parts Catalog (SaaS EPC) application allows manufacturers (OEMs) to quickly improve customer and dealer support with minimal impact on back-office IT resources and budgets. It is a browser-based application for creating online service and parts catalogs with unlimited incremental updates of technical content. With a modern, web-based environment, Enigma SaaS EPC is easy to learn and easy to use, resulting in better service and faster parts identification and ordering.
Features
- Complete sales and service information delivered and filtered by serial number, product line, model and options
- Administrator tools allow OEM to control the revision schedule (daily, weekly, etc.) of parts and service information
- Automated generation of data packages for incremental updates to the EPC
- Illustrated parts catalog displays a parts list and assembly illustration with part information (pricing, location, availability)
- Support for multiple data formats
- Shopping carts to streamline the parts ordering process
- Search functionality enables simple or advanced service and parts searches according to equipment serial number, part number, service procedure, description, product type, family, model and free text
- Parts lists, alternative parts, supersession, kitting and assembly views that provide dealers and service technicians with information and guidance
- Bookmarks and history save and recall the model, assembly and serial number filtering, and allow users to easily return to previously viewed, and frequently used, parts catalogs or product information
- Personal maintenance notes capture important information for each user
Benefits
- Allows unlimited updates of parts information, pricing, service manuals and bulletins
- Improves customer and dealer support with minimal impact on back-office IT resources and budgets
- Improves parts/ logistics accuracy
- Reduces parts misorders
- Reduces implementation time and costs
- Limits internal support costs
- Complements existing enterprise offerings, improving visibility and responsiveness to the field
- Reduces customer support time/costs
- Reduces server hardware and maintenance costs
- Improves field service
- Increases equipment uptime
- Improves aftermarket part sales by simplifying the OEM’s parts purchase process
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