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Manufacturer Solutions
- Improve Field Service
- Increase Dealer Satisfaction
- Ensure Accurate Parts Ordering
- Improve Work Order Execution
Ensure Accurate Parts Ordering to Improve Service and Reduce Costs
E-commerce systems accelerate parts ordering, but perhaps more important is to ensure service technicians order the correct part. Order management systems simplify order processing, inventory control and logistics but are not designed with the level of interactivity and configuration filtering necessary to help customers figure out what to order. As a result, many companies are integrating those systems with a compatible electronic parts catalog such as Enigma InService EPC.
When parts managers, technicians or end-customers don’t have accurate parts and service information they typically 1) spend too much time looking for the right part number, or 2) order multiple (similar) parts hoping that one of them will work (and intending to return the others). This increases costs for the manufacturer, dealer/service shop and customer. By delivering accurate technical documentation (parts catalog, product information, service manuals, service bulletins, and training materials) and linking that to back-office ordering systems (credit approval, pricing, availability, billing, and shipping), Enigma InService EPC is a “one-stop-shop” for parts managers, service technicians and end-users to locate the right service information and order the right parts.
Benefits
- Reduces mean-time-to-repair (MTTR)
- Decreases the number of mis-ordered parts
- Improves first-time-fix-rate (FTFR)
- Increases service parts profits
- Improves customer satisfaction