Maintenance organizations often create detailed work orders (task cards) to enforce standard maintenance procedures. A typical field service division develops hundreds of task cards for a variety of repairs, inspections, and preventive maintenance activities. They also issue “part kits,” containing parts and procedures for specific repairs, inspections and warranty work. Finally, service engineers must provide guidance to technicians responding to break-fix events, unscheduled maintenance and unique customer requirements. To do all this, maintenance planners and engineers require accurate technical information, such as illustrated parts catalogs, technical manuals and assembly drawings.
Enigma makes it easy to manage, distribute and update critical parts and service information so that technicians in the field can identify and order the correct parts, and perform maintenance (scheduled or unscheduled) more quickly, consistently and effectively. The information can be filtered by equipment serial number, customer configuration or standard trim package, and can be accessed online/offline, integrated with maintenance and scheduling systems, and printed and packed with part kits.
Armed with accurate parts and service information, technical support and field service technicians can look up and order the right parts, and deliver the right service, much more quickly.