Simplifying Support of Complex Equipment with Parts and Service Information Solutions

Leverage Service Documentation to Improve Maintenance Planning and Execution

Maintenance planners and field service technicians grapple with the task of keeping complex equipment running at peak efficiency. Maximizing uptime involves enormous amounts of information to understand the condition, configuration and maintenance requirements for each piece of equipment. This information comes in different formats and is often spread across multiple business systems: EAM, ERP, SCM and ECM systems.

EAM, ERP and SCM systems are critical for managing maintenance schedules, monitoring fleet configurations, optimizing inventory and logistics, responding to maintenance emergencies, etc. However, maintenance planners, engineers and logisticians also require detailed technical information—such as service bulletins, parts illustrations, installation instructions and part numbers—that is often kept in an ECM system. The challenge is to connect all this information in a way that improves service and parts planning, asset management and maintenance execution.

Enigma complements maintenance planning systems by making it easy to manage, distribute and revise field service information and parts catalogs so that the latest information is always available to planners, engineers, mechanics and logisticians. As a result, engineers can quickly diagnose problems, and technicians can identify and order the correct parts, then perform maintenance (scheduled or unscheduled) more quickly, consistently and effectively. 

Benefits

  • Streamlines maintenance planning
  • Improves mean-time-to-repair (MTTR)
  • Boosts first-time fix rates (FTFR)
  • Optimizes inventory
  • Improves response to maintenance emergencies
  • Decreases downtime
  • Improves safety and compliance

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