Manufacturer Solutions

Fast, Accurate Field Service

For field service organizations, service and parts data often resides in various silos and formats, making it difficult to perform maintenance quickly and effectively. To help service technicians perform maintenance accurately and efficiently, it’s critical to deliver product, parts and service content to the point of need, whether it is the service bay, the depot or the field. Enigma InService EPC technology ensures field service technicians have the right service content at their fingertips to repair assets quickly and consistently.

Enigma enables service organizations to

Deliver parts information, engineering diagrams, maintenance manuals, service bulletins, troubleshooting, safety notices, technical specifications, etc.
Integrate with back-office systems such as enterprise resource planning (ERP), enterprise asset management (EAM), diagnostics, order processing, supply chain, warranty and parts inventory systems
Produce job/task cards and other work orders/authorizations

Benefits

Improves accuracy and efficiency of field service technicians
Streamlines maintenance operations and reporting
Accelerates customer support and service response
Reduces the cost of maintenance and technical support
Increases capacity of maintenance/service organization
Connects engineering, field service/support and parts departments

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