Enigma helps equipment manufacturers increase their market share of service parts, while reducing catalog management and customer support costs. InService EPC (Electronic Parts Catalog) is a superior web-native application that enables OEMs to easily publish and distribute accurate, updated parts and service information for their dealer/distributor networks.
Instead of outsourcing production of parts catalogs to a third party, InService EPC customers keep catalog management in-house, which reduces the cost of publishing and updating parts and service information. Keeping catalog production in-house also allows OEMs to quickly issue incremental updates via the Web or DVD to ensure their dealers have the latest, most accurate service information.
Incremental updates save money, and ensure dealer networks, parts managers and service technicians have the most accurate information at their fingertips.
OEMs can compete more effectively against third-party parts suppliers by making it easier for dealers, distributors and customers to locate and purchase appropriate parts. This gives OEMs a competitive advantage in the aftermarket, resulting in greater revenues and profits.
InService EPC integrates with key business applications such as dealer management, ERP, configuration management and inventory systems to provide a completely integrated workflow that ensures fast and accurate part identification, pricing and order submission.
OEMs drive more cross-sell / up-sell business by providing related parts, alternate parts, supersession and groups/kits along with pricing documents, technical manuals and service bulletins.
InService EPC provides the most accurate and up-to-date parts and service information at the point of need, so that dealers don’t require as much call center support to identify and order the right parts. Customer support staff can spend more time selling, providing higher value service, and less time identifying/looking up correct part numbers and prices.
Download our fact sheet on the InService EPC solution.
Contact us if you would like to speak with a sales representative for more information about InService EPC.