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Enigma InService EPC solution is an intuitive and easy to use application designed that streamlines and automates both the parts identification and procurement processes. It provides powerful integration capabilities, a rich functionality set, and is available in on-line, off-line, and mobile environments.
Benefits
- Increase market share for spare parts Making it easier for dealers, distributors and customers to locate and purchase parts can help the OEM compete against 3rd party parts suppliers. InService EPC gives OEMs a competitive advantage in the aftermarket, which results in greater revenues and profits.
- Simplify sales and service activities OEMs can improve dealer/distributor relationships by making it easier to do business. InService EPC is a one-stop-shop of product information that simplifies dealers’ business operations and delivers real value to OEMs and distributors by improving sales and service activities.
- Streamline parts ordering and reduce mis-orders Users can order parts directly from OEM documentation ensuring accurate part identification, pricing and order submission. InService EPC integrates with key business applications such as dealer management, ERP, configuration management and inventory systems to provide a completely integrated workflow that ensures fast and accurate parts procurement.
- Facilitate cross-selling/up-selling Parts and service managers as well as field service technicians can easily identify related parts, alternate parts and groups/ kits along with pricing documents and service bulletins, increasing higher-margin sales. InService EPC provides all relevant product information to dealers/ distributors to help them drive more cross-sell/ up-sell business.
- Reduce dealer support costs InService EPC helps OEMs quickly respond to customer needs and market expectations, without the cost of outsourcing. OEMs can reduce the expense of publishing and updating product data. InService EPC collects, assembles and generates electronic catalogs (Web/ DVD) of parts and product information, with incremental updates, that save money and ensure dealer networks have the most accurate and up to date information at their fingertips.
- Accelerate distribution of product information An external sales and marketing portal can spur sales by accelerating the delivery of content updates, product rollouts and special offers. InService EPC takes the OEM’s business on-line to provide dealers, distributors and/or customers with immediate access to product and service data.
Features
- Complete parts, sales and service information delivered by serial number, product line, model and options
- Administrator tools to generate and automatically distribute catalog product and service updates
- Open architecture enables integration with back-office applications such as warranty, diagnostics, inventory and ERP systems
- Choice of DVD, Web/online or print distribution packages, with incremental updates
- Illustrated parts catalog displays a parts list and assembly illustration together with dynamic part information (pricing, location, availability)
- Support for multiple data formats including tables, text, graphics and video
- Shopping carts, lists and e-commerce integration to streamline and automate the parts ordering process
- Search functionality that enables simple or advanced searches according to free text, serial number, part number, description, product type, family and model
- Parts lists, alternative parts and assembly views that provides dealers and service technicians with the information they need
- Part cards display detailed information regarding the selected part, such as price, cost, quantity in stock, quantity on order and warehouse location (BIN)
- On-the-fly creation and viewing of collaborative e-notes for maintenance and feedback
- Bookmarks and history to save and recall the model, assembly and serial number filtering, and allow users to easily return to previously viewed parts catalogs or product information
- Complete support for foreign languages and currency.
Download the InService EPC fact sheet. |
