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InService EPC Dashboard Reporting
Provides Real-Time, Data-Driven Insights to Optimize Aftermarket Business
InService EPC Dashboard Reporting is a newly created executive management tool for Enigma InService EPC customers. It's a key feature in our Version 5.5 release. It captures and displays EPC activities and purchases, presenting them as easy-to-read charts that highlight pre-defined key performance indicators (KPIs).
The InService EPC dashboard is an important management tool that brings clarity and visibility to previously undetected aftermarket service and parts trends. Meaningful business indicators allow OEM executives to evaluate, at a glance, the activity, product trends, and purchasing behavior of people and organizations within their dealers or user networks as they interact with the InService EPC software. This insight is used to optimize aftermarket service and parts processes—those recurring activities that drive the most profitable part of the business.
Activity trend reports give insight to service and parts executives about how often the EPC system is being used and for what purpose. This information helps companies gauge the impact of the EPC system on their service and parts business and identify opportunities to capture revenue.
The InService EPC Dashboard provides OEMs with real-time, data-driven insights into their aftermarket. It adds a layer of business intelligence not found in other electronic parts catalog software. By identifying patterns in equipment repair, parts ordering and dealer behavior, the Dashboard gives Enigma customers a strong competitive advantage when developing aftermarket service and sales strategies.
Managers and executives can view the Dashboard over different time periods or time intervals. They can enlarge each chart, drill down to the data behind the chart, and print the chart and/or dashboard report as needed.
InService EPC Dashboard Features:
- Nine key performance indicators illustrated as easy-to-read graphs
- Charts based on user-defined time periods, time intervals, or regions
- Drill down capability to enlarge each chart or view the data behind the chart
- Option to print the report
InService EPC Benefits:
Process Trends
- Gauge the impact of InService EPC on service and parts business and identify opportunities to capture revenue
Product Trends
- Determine which product models generate the most/least EPC-driven service and parts activity, and identify quality and training issues
- Identify which serial numbers are generating the most EPC-driven service and parts activity, and identify quality and training issues
People / Purchase Trends
- Measure the impact of the EPC system on capturing parts orders/revenue and facilitating online transactions
- Measure the number of lost parts orders due to shopping cart abandonment
