Support

How can we help?

Change the name in my account profile

  1. Log into your Enigma account
  2. In the upper right corner, click the profile menu icon and select Account
  3. In the Personal Info section, enter the new name in the Full Name field (there’s no need to re-enter your email address)
  4. Click Update Information

Change my password

If you know your existing password and want to change it, you can do so in the Account section of the dashboard.

  1. Log into your Enigma account.
  2. In the upper right corner, click the profile menu icon and select Account.
  3. Click Change Password.
  4. Enter your old password and a new password that meets the security requirements.
  5. Click Change Password.

If you have forgotten your Enigma password, make sure you are logged out of your account then reset your password here.

Change my email address

  1. Log into your Enigma account.
  2. In the upper right corner, click the profile menu icon and select Account.
  3. Enter the new email address in the Email Address field and click Update Information.
  4. Check the new email address for an email with a confirmation code.
  5. Click the link in the email, and enter the code when requested.
  6. Use the new email address to log in moving forward.

Close my account

To close your account please contact support@enigma.com or fill out the form below.

See when my account has hit the API usage limit

  • You can view your API usage in the Console dashboard in the API Usage section.
  • You’ll also receive a code 429 error in your API call that says: {"message":"Limit Exceeded"}

Upgrade my account

Free trial API access is capped at 100 monthly calls. To make more than 100 calls, add valid payment information to your account (at this time, we only accept credit cards).

Once you’ve added your payment information, you’ll be able to make unlimited calls on a pay-per-use basis. Your first 100 calls each month are always free and registered users have unlimited access to Enigma’s free products.

Add payment information

  1. Log into your Enigma account.
  2. Click Upgrade from your homepage or click Admin in the lower left corner and select Payment Details.
  3. Enter the payment information for a valid credit card. At this time, we can only accept credit cards.
  4. Click to submit the payment information and confirm the upgrade.

How billing works

Users are charged on the first of each month for the total API calls made during the previous billing cycle. The first 100 calls each month are always free and registered users have unlimited access to Enigma’s free API products for no cost.

We’ll send an itemized receipt to the email associated with your account. To view the billing history with all of your past receipts, click Admin in the lower right corner of the Console and select Invoices.

Learn more about available datasets and attributes

The Enigma API provides access to our linked data asset of more than 30 million businesses. Discover more about our data sources and the data attributes we provide.

Learn more about match and verification rates

  • The Enigma Verify API provides match scores and verification scores.
  • A match score measures the closeness of your API inputs to the company as it is represented in our data sets. The inputs require at least two of the following: person name, company name, and company address.
  • A verification score is our measure of the company's authenticity as a real and active business. This score is calculated based on four measures: data freshness (timeliness of business' appearance in our data sets), data footprint (extent to which the business appears in many sources), source quality (appearance of the business in the most trusted and accurate sources), the business' activity (active, inactive, or N/A).

Reporting security incidents

If you suspect a security issue or anyone in your organization's Enigma account may have been compromised, please contact Enigma support at security@enigma.com.

If you are a security researcher who has potentially discovered a security weakness or vulnerability in Enigma's systems, please send an email to security@enigma.com with information and we will provide information on secure responsible disclosure.

Also feel free to e-mail us if you have any questions.

Request a sales conversation

To request a call about Enigma API packages and integrations, email contact@enigma.com.

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Other questions?
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SECURITY

Security Overview

Enigma utilizes Amazon's top-tier secure cloud services.

Enigma’s DaaS (Data as a Service) solution is utilizing top-tier secure cloud services provided by Amazon Web Services (AWS).

We take our customers’ trust seriously.

Enigma is trusted by multiple Fortune 500 companies across various industries and some of the country’s largest financial institutions. Our security program is built to exceed their highest security requirements.

Data Security

Data transport

At Enigma, sensitive information is transported over the internet or other public communications only if it is encrypted in transit. Communications between customer and Enigma are encrypted using transport layer security (TLS) encryption for web communication sessions. Enigma regularly updates TLS configuration to ensure only secure encryption ciphers are in use.

Enriching customer data with Enigma's attributes is secure and easy with the console's(link:https://console.enigma.com) secure file exchange feature. Users can upload data using a common file format and securely transmit it through their web browser directly to Enigma's servers. As with other communications, this system uses HTTPS (TLSv1.2+) to ensure the contents are encrypted in transit. Additionally, all files are subject to a scan for malware and viruses. Once on Enigma servers, the data is stored in our SOC 2-compliant production environment with a defense-in-depth strategy including strict access logs and regular audits of all relevant infrastructure.

Encryption-at-rest

All Enigma server storage is encrypted-at-rest, including any metadata, application data and virtual disks the Enigma servers at AWS use to operate.

People

All Enigma employees undergo background checks upon hiring and participate in our security training program.

Security training program

At Enigma, we incorporate security not just as a core feature of our technology, but also as a cornerstone of our company culture. All Engima employees receive security training upon hire and regularly thereafter. Employees have easy access to communication with security to handle any security questions or concerns as they arise.

Software Security

Pen-tests

Enigma’s SaaS applications undergo routine annual penetration tests by third-party security firms. Enigma’s underlying infrastructure is augmented by Amazon AWS’s own independent compliance and security testing, and 24/7 monitoring of security-related events by dedicated teams.

Monitoring & auditing

Enigma has an extensive ongoing security and monitoring in place for its hosted application, including ongoing vulnerability scanning and Intrusion Detection System monitoring of the hosted environment.

Enigma’s security team is alerted to the presence of any anomalies when accessing internal infrastructure, such as including identification of suspicious signs such as failed login attempts, logins from unknown and off-premise IP addresses or logins during off-hours.

Enigma's Responsibilities

  • Safeguard your data once you upload it to Enigma
  • Ensure up-to-date encryption ciphers are used to protect customer data
  • Scan and test our web application and infrastructure for vulnerabilities and resolve any issues
  • Make sure our service is operating properly
  • Keep up with industry best practices regarding security
  • Inform you of any security incidents that might affect your organization

Customer's Responsibilities

  • Keeping Enigma API keys and credentials safe and not sharing them
  • Making sure devices you use Enigma with are up-to-date, safe to use and free of malware, etc
  • Training your staff on cybersecurity awareness and best practices
  • Inform Enigma of any security incidents, issues or concerns related to using Enigma

Reporting security incidents

If you suspect a security issue or anyone in your organization's Enigma account may have been compromised, please contact Enigma support at security@enigma.com.

If you are a security researcher who has potentially discovered a security weakness or vulnerability in Enigma's systems, please send an email to security@enigma.com with information and we will provide information on secure responsible disclosure.

Also feel free to e-mail us if you have any questions.